Experience

Southern Season

• United States
• Retail
• 1 - 100 Employee

• Customer Service Manager

  • Oct 2012 - Present

  Responsibilities include but are not limited to: Assisting customers with purchases, questions and concerns Associate performance reviews Monthly inventory reconciliation Weekly supply replenishment within the department Opening/closing store Daily deposits Variance reconciliation Associate training/development Daily package shipping via UPS Staff management, 25+ associates Department scheduling Gift wrapping and basket assembling Responsibilities include but are not limited to: Assisting customers with purchases, questions and concerns Associate performance reviews Monthly inventory reconciliation Weekly supply replenishment within the department Opening/closing store Daily deposits Variance reconciliation Associate training/development Daily package shipping via UPS Staff management, 25+ associates Department scheduling Gift wrapping and basket assembling



CarMax

• Honduras
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Lead BOA, ABOM, BOM

  • Oct 1997 - Apr 2012

  Responsibilties included but not limited to: Audit and submit DMV documents to the State; deposit reconciliation; Work with various lenders on vehicle loan approvals; Assist customers with vehicle and service payments; Lien recordings and corrections; Open and close business office; Credit card reconciliation; Staff scheduling; Explaining vehicle purchase documents to customers; Assisting at other locations with training and/or staffing needs. Responsibilties included but not limited to: Audit and submit DMV documents to the State; deposit reconciliation; Work with various lenders on vehicle loan approvals; Assist customers with vehicle and service payments; Lien recordings and corrections; Open and close business office; Credit card reconciliation; Staff scheduling; Explaining vehicle purchase documents to customers; Assisting at other locations with training and/or staffing needs.