Strategic Plan Manager

• Jul 2023 - Present

Race Director

• Mar 2019 - Present

Owner/Founder

• Oct 2022 - Sep 2023

Senior Project Manager

• Dec 2022 - Jun 2023

Enterprise Project Manager

• Sep 2021 - Sep 2022

• Oversaw and drove complex projects by taking end to end ownership • Managed stakeholder communications across multiple business channels on milestones, changes, escalations • Identified and evaluated risks, corresponding corrective actions, and communicated them to relevant stakeholders • Supported critical relationships with internal and external business partners and vendors • Gathered and documented all scope and requirements, working closely with operations, finance, infosec, and HR • Managed project scope and executed change control when additional requests were encountered Show less

Lead Coordinator, Clinical Implementation

• Aug 2021 - Sep 2021

• Partnered with medical team leadership, support, and commercial teams to plan and develop scalable clinical implementations• Collaborated with clinic leadership and commercial teams in client-facing discussions and workflow negotiations• Led the creation of artifacts such as clinical workflow designs, resource maps, physician and supporttraining material, and launch communication

Patient Support Lead Coordinator

• Apr 2021 - Aug 2021

• Onboarded and trained new team members• Provided process improvement by writing standard of procedures, policies, and workflows• Performed daily Patient Support Coordinator duties

Patient Support Coordinator

• Oct 2019 - Mar 2021

• Supported physicians and patients with clinical troubleshooting (prescription, labs, patient follow-up issues)• Implemented first nationwide telemedicine HIV laboratory ordering workflow• Collaborated with operations, research, product, and commercial teams to facilitate patient support• Provided process improvement by writing standard of procedures, policies, and workflows• Performed clerical duties such as answering calls, emails, and faxes

Program Manager, Patient Relations & Compliance

• Aug 2018 - Oct 2019

• Intermediary between patient/family and clinics providing assistance and support • Liaison between other UW Medicine entities related to patient relations and risk management • Responsible for intake and documentation of complaints and events • Monitor complaints and events, provide consultations, and facilitate hand offs • Manage service recovery activities, patient grievances, and care conferences • Collaborate with UW Medicine Risk Management and UW Medicine Compliance • Compile, review, and analyze patient relations events data Show less

Health Navigator

• Apr 2017 - Aug 2018

• Collaborated with care teams supporting clinical activities related to chronic care• Provided care coordination to patients, physicians, staff, and the community • Established contact with community resources and developed tools for patient advocacy • Supported Patients Are First measures and Patient Centered Medical Home objectives • Identified patients with care gaps who would benefit from care management

Patient Service Representative

• Sep 2016 - Apr 2017

• Obtained patient demographic, financial, and clinical information • Facilitated front desk patient check-in and check-out services • Scheduled provider and ancillary service appointments • Performed clerical duties such as answering calls and faxes • Assisted with health information management

Public Relations & Project Manager

• Jul 2012 - Sep 2016

• Oversaw the Marx Foods retail space, featuring 500+ products • Managed multiple SEO campaigns and provided website maintenance • Managed inventory, shipping and receiving, and local wholesale distribution • Compiled, reviewed, and analyzed annual sales reports • Directed public relation efforts and coordinated on and off-site events • Oversaw the Marx Foods retail space, featuring 500+ products • Managed multiple SEO campaigns and provided website maintenance • Managed inventory, shipping and receiving, and local wholesale distribution • Compiled, reviewed, and analyzed annual sales reports • Directed public relation efforts and coordinated on and off-site events

Social Media Marketing Intern

• Feb 2012 - Jun 2012

•Developed and launched new branding •Innovated social media networking interfaces •Developed and launched new branding •Innovated social media networking interfaces

Event Planner

• Jun 2009 - Jun 2012

• Oversaw the development and execution of 75+ events on the Seattle University campus including an annual music festival, monthly concerts, and semi-formal dance for 1,200+ students • Worked with a team of event planners and cross-campus departments to implement new programs • Assumed leadership role and instilled promotional events for the university campus through innovative marketing ideas and projects • Oversaw the development and execution of 75+ events on the Seattle University campus including an annual music festival, monthly concerts, and semi-formal dance for 1,200+ students • Worked with a team of event planners and cross-campus departments to implement new programs • Assumed leadership role and instilled promotional events for the university campus through innovative marketing ideas and projects

Administrative Assistant/Exhibition Curator Internship

• Jun 2011 - Jul 2011

• Systemized office equipment, media toolkits, and production gear • Engineered captioning, edited an online publication • Assisted in media workshops, event preparation, social networking • Provided assistance in a photography exhibition titled 'not Natasha" • Systemized office equipment, media toolkits, and production gear • Engineered captioning, edited an online publication • Assisted in media workshops, event preparation, social networking • Provided assistance in a photography exhibition titled 'not Natasha"