Experience

United Land Services

• United States
• Facilities Services
• 1 - 100 Employee

• Accounts Receivable Collections

  • Feb 2022 - Present



Patriot Logistics, Inc.

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Accounts Receivable Specialist

  • Sep 2021 - Feb 2022



Blue and Grey Transport Company, LLC

• Truck Transportation
• 1 - 100 Employee

• Office Manager

  • Sep 2020 - Sep 2021



Advanced Disposal Services, Inc.

• United States
• Environmental Services
• 700 & Above Employee

• Builder Billing Representative

  • Nov 2016 - Sep 2020



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Sales Consultant

  • Dec 2013 - Nov 2016

  • Designed entertainment packages to fit consumers’ needs and budget. • Greeted Customers on a daily basis to present a welcoming and comfortable atmosphere. • Resolved escalations with customers on a timely matter regarding issue’s with billing and additional service requests.• Applied and balanced monetary payments valued over $6000.00+ generated on a daily basis. • Assisted with training of newly hire employees about our policies and procedures to maintain the highest quality level of satisfaction. • Maintained a “voice of the customer” survey averaging 95% satisfaction consistently. • Steadily exceeded sales and customer service goals. • Created spreadsheets using Microsoft Excel to track revenue generating units to assist in coworkers daily activities.



Baptist Medical Center

• Hospitals and Health Care
• 700 & Above Employee

• Patient Financial Advocate

  • Sep 2008 - Dec 2013

  Interviewed applicants to assist in determining eligibility for Florida Medicaid.Work closely with management to find alternative assistance for hospital patients suffering financial hardships maintaining HIPAA guidelines and hospital policy.Fill in for Discharge Cashier and Financial Counselor• Make daily deposit for all facility departments• Obtain payments• Face to face interviews with patients to discuss financial options.Led project teams through various process improvements, such as the implementation of a paperless financial assistance program, along with operating Emdeon Application & Imaging Management (AIM) to develop key protocols in compliance with internal audit policies.



Northeast Florida Safety Council, Inc

• Customer Service Representative

  • Jan 2006 - Sep 2008

  Logging daily revenue from other counties offices into computer.Receiving, Classifying, and Depositing checks from OSHA certified programs.Assists with enrolling DUI and other driver improvement program clients into correct class. Logging daily revenue from other counties offices into computer.Receiving, Classifying, and Depositing checks from OSHA certified programs.Assists with enrolling DUI and other driver improvement program clients into correct class.