Experience

The MetroHealth System (Cleveland, OH)

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Clinical Research Specialist

  • Nov 2021 - Present

  Provide administrative, regulatory, financial, and logistical support to the clinical research team.

• Administrative Coordinator

  • Jul 2018 - Aug 2022

• Practice Support Specialist

  • Nov 2005 - Jul 2018

  Handle a high volume of inbound calls, schedule appointments for office visits, register insurance information, and follow up with insurances for prior authorizations.Manages appointment schedules, make travel arrangements and prepare reimbursement forms for physicians. Type routine and confidential correspondence and reports, photocopy material, maintain office supply inventory and order office supplies. Record meeting minutes and distributes to attendees.



Cleveland Clinic Foundation

• Department of Gastroenterology, Secretary

  • May 2005 - Aug 2006

  Scheduled appointments and entered insurance information for registration purposes.Maintained confidential patient files and performed other clerical tasks.Arranged details of conference calls, meetings, physician calendars, and preparation of expense reports.Additional daily responsibilities included typing of patient related correspondence, dictations, minutes, and articles.

• Department of Gastroenterology, Patient Services Representative

  • Nov 2001 - May 2005

  Answered calls and directed to appropriate personnel. Made outbound reminder calls to inform patients of upcoming appointments. Scheduled appointments, registered new patients in system, collected co-payments and performed other point of service duties. Sorted and distributed incoming mail for the department.Performed other duties such as faxing, filing, typing memos and other duties as assigned.



Huntington Bank

• Customer Service Representative/Teller

  • Aug 1999 - Aug 2001

  Constantly met and/or exceeded monthly referral goal for cross selling different bank products such as new checking and savings accounts, credit cards, loans, etc. Increased the customer experience by providing information on new products, rate plans, and services through up selling opportunities.Balanced the vault cash on a daily basis. Processed customer transactions including deposits and check-cashing and was ensured daily balancing of cash drawer. Demonstrated skill in providing excellent customer service.