Experience

Bank of China (Hong Kong)

• Banking
• 700 & Above Employee

• Deputy Operation Manager

  • May 2022 - Present

  - Conduct CDD of customer profile for onboarding, periodic review and trigger event review- Identify and verify KYC documents and customer statistic data- Engage with customers to provide incomplete CDD information and documentation within service level- Comply with relevant government regulations and the Bank’s internal guidelines and policies - Assist to prepare AML/CFT related trainings - Conduct CDD of customer profile for onboarding, periodic review and trigger event review- Identify and verify KYC documents and customer statistic data- Engage with customers to provide incomplete CDD information and documentation within service level- Comply with relevant government regulations and the Bank’s internal guidelines and policies - Assist to prepare AML/CFT related trainings



DBS Bank (Hong Kong) Limited

• Assistant Manager

  • Oct 2015 - Jun 2022

  • Provide effective sales and service support to Relationship Managers• Handle corporate customers account opening, Customer Due Diligence review and amendment cases• Lead to maintain smooth operation support among team• Liaise and work with internal departments to facilitate a smooth delivery of customer service and to accomplish assigned tasks• Ensure full compliance with the Bank's policies laid down by the Government and the regulatory authorities • Provide effective sales and service support to Relationship Managers• Handle corporate customers account opening, Customer Due Diligence review and amendment cases• Lead to maintain smooth operation support among team• Liaise and work with internal departments to facilitate a smooth delivery of customer service and to accomplish assigned tasks• Ensure full compliance with the Bank's policies laid down by the Government and the regulatory authorities



Standard Chartered Bank (Hong Kong) Limited

• Secured Lending Operations Clerk

  • May 2013 - Oct 2015

  • Provide full mortgage operational support to business initiatives driven by Secured Lending• Execute mortgage redemption processing including preparation of statement and quotation• Liaise with solicitors and other teams to ensure the redemption is processed timely• Examines documents such as deeds, assignments and mortgages.• Provide operational support to hub centre and monitor the performance• Handle external email and telephone enquires confidently and reliably

• SME Operations Clerk

  • Nov 2012 - May 2013

  • Participate in SME Banking Operations processing activities• Conduct User Acceptance Test (UAT) on hub centre migration process• Monitor hub centre performance meeting established compliance procedures• Provide operational support to hub centre and prepare relevant information for their smoothoperation• Handle external email enquires and complains confidently and reliably

• Customer Service Ambassador

  • Nov 2009 - Nov 2012

  • Handle and monitor daily counter transactions with excellent services and accuracy• Take up the role of cashier since the second month working at branch• Control branch daily cash flow• Spot out any irregular cash transaction in relation to money laundering activities• Cross sell banking products and services to generate business• Maintain cordial relationship with existing and new customers• Respond to customers’ needs and enquiries with sincerity