Veronica Francesconi

Senior Distributor Support Specialist at LACORE
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Contact Information
us****@****om
(386) 825-5501
Location
Rome, Latium, Italy, IT
Languages
  • Portoghese Full professional proficiency
  • Inglese Full professional proficiency
  • Spagnolo Professional working proficiency
  • Italiano Native or bilingual proficiency

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Bruno Ribeiro Pereira

Veronica is a very hard work person she has passion for what she does, you can give to her a load of work to do and she always will delivery on time. Veronica is very proactive has excellent communication and project manager skills. I'm very proud to work with her.

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Credentials

  • Public Speaking
    ERFAPLAZIO.ORG
    Mar, 2023
    - Sep, 2024
  • B2B and B2C business strategies: characteristics and differences
    FGV - Fundação Getulio Vargas
    Feb, 2023
    - Sep, 2024
  • Project Management Planning And Risk Identification
    FGV - Fundação Getulio Vargas
    Jan, 2023
    - Sep, 2024
  • SCRUM Introduction
    FGV
    Jan, 2023
    - Sep, 2024
  • Google Ads Essential Training
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Complain Management
    ERFAPLAZIO.ORG
    Mar, 2022
    - Sep, 2024
  • Project Management
    Fundação Getulio Vargas
    Dec, 2021
    - Sep, 2024
  • Certificate of Attendance of Digital Marketing Course
    Google Digital Training
    Sep, 2021
    - Sep, 2024
  • Certificate of Attendance of Business English Course
    ERFAPLAZIO.ORG
    Jun, 2021
    - Sep, 2024
  • Certificate of Attendance of Advanced Computing Skills Course
    ERFAPLAZIO.ORG
    Jan, 2021
    - Sep, 2024
  • Certificate of Attendance of the Advance Excel Course
    ERFAPLAZIO.ORG
    Sep, 2020
    - Sep, 2024
  • Talkdesk Agent Certification
    Talkdesk
    Sep, 2020
    - Sep, 2024

Experience

  • LACORE
    • 1 - 100 Employee
    • Senior Distributor Support Specialist
      • Feb 2020 - Present

      • Handle large amounts of incoming and outcoming correspondence. • Responsible for deal with sensitive projects, SCRUM oriented. • Establish and coordinate schedules with carriers and tender shipments; track and trace all shipments. • Responsible to submit refunds claim forms, follow up payments with partners and report to upper management. • Create and coordinate country-specific, import/export documentation commercial invoices for the non- EU countries to ensure the appropriate taxation is applied. • Communicate with customers and customer service on a daily basis regarding logistics-related issues while providing prompt service within a 24-hours turnaround period. • Effectively manage incoming calls and Live chat. • Provide accurate, valid, and complete information by using the right methods/tools. • Build sustainable relationships of trust through open and interactive communication. • Ensure resolution to each contact with an emphasis on a first contact resolution. • Follow communication procedures, guidelines, and policies. • Provide Quality assurance and Mentoring of new specialists assigned by ensuring that Distributor Support procedures were performed within the Company goals. Show less

  • Embassy of the Republic of Angola
    • 1 - 100 Employee
    • Translator Specialist and Press Assistant
      • Jan 2019 - Nov 2019

      • Translation of specialized texts, articles, and speeches on daily basis from English to Portuguese. • Responsible for creating and managing New Letters updates on the Angola Embassy’s website. • Assisting the head of the Press Office in developing press releases for the Italian and foreign press. • Product a document by the required rhetorical and style conventions. • Attend and translate meetings to help facilitate effective conversations between Portuguese’s speaking and English-speaking supporters, take notes, and recap meetings as needed. • Write department-level communication on behalf of the plant manager in both English and Portuguese. • Calendar management (internal and external meetings). • Calendar management (internal and external meetings). • Time prioritization. • Supports Angolans Staff department in highly confidential matters. • Able to prepare written communications and presentations from Italian to Portuguese and English, to internal and external customers, auditors, stakeholders, and team members. Show less

  • IsAG - Istituto di Alti Studi in Geopolitica e Scienze Ausiliarie
    • Italy
    • International Affairs
    • 1 - 100 Employee
    • Translator Specialist
      • Feb 2016 - Sep 2016

      • Translation of specialized documents from English to Italian as geopolicitical reports, financial articles and political speeches. • Building accurate reports regarding social statics of Southeast Asia. • Actively collaborate in the Asia Pacific translation project. • Participating as translator assistant to Authorities in the Events at Palazzo della Farnesina. • Assist staff in communicating with patients who prefer to communicate in Portuguese, in person, via phone, and via video, in a variety of settings individual and group settings. • Drafting summaries of Manager’s speech. Show less

Education

  • Fundação Getulio Vargas
    Master of Business Administration - MBA, Project Management
    2021 - 2021
  • Universidade do Minho
    Master's degree, Portuguese as Foreign or Second Language
    2018 - 2019
  • Unversity of Rome Tre
    Master's Degree LM-38, Modern Languages for International Comunication
    2017 - 2019
  • Univerity of Rome Tre
    Bachelor's degree, Foreign Literatures, Languages and Cultures - Intercultural Language and Translation L11
    2013 - 2016

Community

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