Experience

East Georgia State College
• United States
• Higher Education
• 100 - 200 Employee
• Coordinator of Student Life

  • Dec 2018 - Present

My Turn Clothing
• Co-Founder

  • Aug 2020 - Sep 2023


AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Apple Master

  • Nov 2017 - Jun 2018

• Samsung Pro

  • Oct 2017 - Jun 2018

• Intergrated Solutions Consultant IHX

  • Sep 2017 - Jun 2018

  Assist new residential customers with setup of software applications and new features on their devices and convey the benefits of an integrated AT&T solution for their home.

• Retail Sales Consultant

  • Aug 2016 - Sep 2017

  Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience. Show less



Spectrum Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Substance Abuse Counselor

  • Jul 2015 - Aug 2016

  -Interviewing clients, reviewing records, and conferring with other professionals. -Counseling clients’ in-group or individual sessions to help them to cope with any abuse problems. -Monitoring, evaluating, and recording client progress with that of treatment goals. -Modifying treatment plans depending on the progress in client status. -Referring patients and clients to community resources available for treatment or housing and aftercare planning -Interviewing clients, reviewing records, and conferring with other professionals. -Counseling clients’ in-group or individual sessions to help them to cope with any abuse problems. -Monitoring, evaluating, and recording client progress with that of treatment goals. -Modifying treatment plans depending on the progress in client status. -Referring patients and clients to community resources available for treatment or housing and aftercare planning



Georgia Department of Human Resources

• Government Administration
• 400 - 500 Employee

• Social Service Case Manager

  • Jul 2014 - Jul 2015

  -Complete intake interviews,determine needs for psychological and psychiatric evaluation,review treatment plans, objectives, and therapist evaluations. -Determine the level of risk associated with clients( family, children and others within home) and take appropriate steps to manage clients cases. -Collaborate with a multi-disciplinary care teams to provide clients and their family with behavioral health services,psychosocial assessment, counseling, and discharge planning for long and short term care when needed. -Determine the level of client's risk and take appropriate step or accepts cases from investigators and provide assessment, follow-up intervention, and case management. Show less



eviCore healthcare formerly CareCore National

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• CLINICAL DECISION SUPPORT REPRESENTATIVE

  • Jan 2013 - Jul 2014

  -Process and review evidence-based radiology notification/authorizations for United Healthcare members and providers.-Provide personalized customer service and update the existing databases with changes and the status of each customer medical file/record. -Promptly transfer a telephone call for review of services to a clinical first level reviewer or medical reviewer if the review cannot be completed based on a formal script.

• Intake Coordinator

  • Sep 2012 - Jan 2013

  -Responsible for taking customer calls that come into the call center that may involve the processing of medical claims and orders for patient procedures from medical offices and/or hospitals. -Processes clinical certification requests for radiological services from physician offices and/or imaging centers, collecting demographic information and entering data.-Provide personalized customer service and update the existing databases with changes and the status of each customer medical file/record. -Processes review of service request notifications that do not require certification of medical necessity.-Promptly transfers a telephone call for review of services to a clinical first level reviewer or medical reviewer if the review cannot be completed based on a formal script-Prepares program correspondence as needed-Performs various clerical functions Show less



Walmart Global eCommerce

• Customer Service Manager

  • Feb 2007 - Aug 2012

  -Reviews scheduling for approximately 35+ employees daily including (cashiers, door greeters and stockmen).-Responsible for helping to maintain accurate cash drawer count for 30+ register within the store daily; -Performs customer refunds, money transfers, payroll and government check cashing daily. -Provides feedback on 60 day, 90 day and annual evaluations on front-end associates; Conducts disciplinary actions for employees under my supervision.-Enhance employee performance and attendance through daily mentoring, one-on-one discussions and monthly training sessions for new employees. -Balance cash funds and perform daily maintenance on all front-end and outline registers. Show less

• Cashier

  • Nov 2001 - Apr 2007

  Presented a strong rapport with customer service managers and other management staff pertaining to provide quality customer service. Provided excellent front-end customer service to customers by greeting customers. Processed customers that were ready to check-out in an orderly fashion. Familiarized with daily sales and in-store promotions.