Veronica Carson
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Topline Score
Bio
Porter B.
Mrs. Carson is a very strong candidate for all of the professional entities that she represents. A people person as well as a teacher and life-coach to others. A very family orientated person who takes time out to support others and helps them to succeed.
Clifford D.
I have known Veronica for many years now, and have found her to be diligent in all that she does. If there is a task that can be handled expediently she can do it. Her patience, compassion for others , and her ability to make them feel comfortable is remarkable. Veronica is also very detailed oriented; yet very personable. Whatever she does, she does with great passion and accuracy. She would be a great asset to any organization.
Porter B.
Mrs. Carson is a very strong candidate for all of the professional entities that she represents. A people person as well as a teacher and life-coach to others. A very family orientated person who takes time out to support others and helps them to succeed.
Clifford D.
I have known Veronica for many years now, and have found her to be diligent in all that she does. If there is a task that can be handled expediently she can do it. Her patience, compassion for others , and her ability to make them feel comfortable is remarkable. Veronica is also very detailed oriented; yet very personable. Whatever she does, she does with great passion and accuracy. She would be a great asset to any organization.
Porter B.
Mrs. Carson is a very strong candidate for all of the professional entities that she represents. A people person as well as a teacher and life-coach to others. A very family orientated person who takes time out to support others and helps them to succeed.
Clifford D.
I have known Veronica for many years now, and have found her to be diligent in all that she does. If there is a task that can be handled expediently she can do it. Her patience, compassion for others , and her ability to make them feel comfortable is remarkable. Veronica is also very detailed oriented; yet very personable. Whatever she does, she does with great passion and accuracy. She would be a great asset to any organization.
Porter B.
Mrs. Carson is a very strong candidate for all of the professional entities that she represents. A people person as well as a teacher and life-coach to others. A very family orientated person who takes time out to support others and helps them to succeed.
Clifford D.
I have known Veronica for many years now, and have found her to be diligent in all that she does. If there is a task that can be handled expediently she can do it. Her patience, compassion for others , and her ability to make them feel comfortable is remarkable. Veronica is also very detailed oriented; yet very personable. Whatever she does, she does with great passion and accuracy. She would be a great asset to any organization.
Credentials
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Certification of ICD-10 CM Proficiency
AAPCOct, 2015- Nov, 2024 -
Certified Professional Coder
American Academy of Professional CodersMar, 2006- Nov, 2024
Experience
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Pivot
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United States
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Advertising Services
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1 - 100 Employee
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Call Coach
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Apr 2019 - Present
Provide scoring and coaching based on pre-determined call standards. Provide summary to client for recommendation of improvements. Give commendation when call criteria is achieved. Provide scoring and coaching based on pre-determined call standards. Provide summary to client for recommendation of improvements. Give commendation when call criteria is achieved.
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Aurora Health Care
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United States
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Hospitals and Health Care
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700 & Above Employee
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Physician Recruitment Assistant
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Mar 2006 - Apr 2010
- Physician Services and Recruitment assisted recruiters in the Physician Recruitment Division of Human Resources bycontacting physicians by phone to generate interest in an employment position with AuroraHealth Care. This position involved generating e-mails, invitations to open house, anddirect calling to provide information on their specialty openings that were available withour organization.Generated daily reports for recruiters of the responses received from physiciansTeleconferenced weekly to provide updatesAttended web-seminars to further improve skillsWorked in the office environment for one year, than transferred this position to a homeposition as confidence was established in my ability to work independently with littlesupervision
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Certified Professional Coder
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Nov 2003 - Mar 2006
Coded routine to complex procedures and diagnoses using ICD 9 and CPT 4 and someHealthcare Common Procedure Coding System (HCPCS) coding protocols, meeting or exceedingdepartment quality and production standards. Abstracted documentation to choose correct CPT, ICD-9, HCPCS code according to standardcoding rules and protocols.Audited E&M (Evaluate & Management) documentation and provided feedback and education toproviders.Detected billing compliance issues and addressed appropriately.Suggested modifications to current policies and practices that are needed to coincidewith requirements of insurance carriers.Gathered information to prepare reports for the department.Performed medical record audits when assigned.Coordinated charge document revisions.At the patient's request, provided estimated charges prior to a patient's visit.
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Patient Service Representative
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Jan 2000 - Nov 2001
Provided service excellence to patients by providing a positive first impression on thephone or in person. --Acted as a liaison between patients/customers and the clinic. --Front desk reception. --Performed all check-in procedures. --Maintained an orderly and efficient work environment.--Performed other clinic-specific responsibilities as requested or assigned. Provided service excellence to patients by providing a positive first impression on thephone or in person. --Acted as a liaison between patients/customers and the clinic. --Front desk reception. --Performed all check-in procedures. --Maintained an orderly and efficient work environment.--Performed other clinic-specific responsibilities as requested or assigned.
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Group Leader
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Jan 1998 - Jun 1999
Arranged travel for groups of 10 or more including car rental, hotel, and airline reservations. Performed all duties from my home-based office Arranged travel for groups of 10 or more including car rental, hotel, and airline reservations. Performed all duties from my home-based office
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Education
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2002 - 2003
Waukesha County Technical College
certificate, Medical Insurance Coding Specialist/Coder -
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Member of American Academy of Professional Coders
Certification, Medical Insurance Coding Specialist/Coder
Community
