Experience

Fluence Technologies

• Canada
• Software Development
• 1 - 100 Employee

• Technical Support

  • Jun 2022 - Present

  Fluence Technologies is a leader in the cloud accounting and consolidation space. Our leadership team brings 100+ years of combined experience from companies like Clarity Systems, IBM, Longview Systems, Delbridge Solutions and Vena Solutions. For too long, consolidation tools have been designed to support the world’s largest organizations. These tools are hard to use, and are costly to implement and maintain. Fluence Technologies is in the market with a solution that is purpose-built to be owned and maintained by finance, all while providing the same power and functionality of the most robust of solutions. Show less



insightsoftware

• United States
• Software Development
• 700 & Above Employee

• Senior Technical Support Executive

  • Mar 2021 - Jun 2022

• Technical Support Agent

  • Jan 2020 - Mar 2021



Longview Solutions - insightsoftware

• Canada
• Software Development
• 1 - 100 Employee

• Technical Support Agent

  • Feb 2018 - Jan 2020



Tidemark

• United States
• Software Development
• 1 - 100 Employee

• Technical Support Agent

  • Jan 2016 - Feb 2018

  Tidemark extends financial planning beyond the CFO’s office to the front lines of every business decision maker with a powerful, cloud-based analytics platform and intuitive apps designed for mobile first access. Provide technical support (English and French) for a cloud based Financial Planning and Analytics Platform, for the EMEA customers. Troubleshoot via phone, email, ticketing system, ensuring the timely resolution of issues, including proper escalation to the relevant teams. Tidemark extends financial planning beyond the CFO’s office to the front lines of every business decision maker with a powerful, cloud-based analytics platform and intuitive apps designed for mobile first access. Provide technical support (English and French) for a cloud based Financial Planning and Analytics Platform, for the EMEA customers. Troubleshoot via phone, email, ticketing system, ensuring the timely resolution of issues, including proper escalation to the relevant teams.



QS Quacquarelli Symonds

• United Kingdom
• Higher Education
• 700 & Above Employee

• Technical Support Agent

  • May 2014 - Jan 2016

  - Provide technical support, in English and French, for customers based in Europe and Canada, over phone and email, for the company’s CRM software - Troubleshooting, identify and assess customers’ needs - Communicate with developers and escalate issues to other relevant teams: Project tracking of assigned tasks Test and report bugs to developers - Provided an onsite training for a client in France - Provide online trainings for clients based in Europe Customer support tools used: Atlassian JIRA, Zendesk, Salesforce Show less



BESTCOMMUNICATION MEDIA Bucharest

• Translator

  • Aug 2008 - Jan 2014

  Translations and proofreading - legal and IT CAT tools used: SDL TRADOS Translations and proofreading - legal and IT CAT tools used: SDL TRADOS



EUROSCRIPT CERTITUDE Bucharest

• Translator / Project Coordinator

  • Oct 2007 - Aug 2008

  Project coordination and quality control in the content management department Checking documentation translated with external consultants in the IT field Collaborate with the Desktop publishing team. CAT tools used: SDL TRADOS, SDL WINALIGN, TStream Editor Project coordination and quality control in the content management department Checking documentation translated with external consultants in the IT field Collaborate with the Desktop publishing team. CAT tools used: SDL TRADOS, SDL WINALIGN, TStream Editor



KEPLER KSI Bucharest

• PROOFREADER / PROJECT COORDINATOR

  • Jan 2005 - May 2007

  Content management, electronic editing and data processing Final proofreading for content management projects subcontracted from France. Content management tools used: Epic Editor, XMLSpy XML Editor, ABBYY FineReader Content management, electronic editing and data processing Final proofreading for content management projects subcontracted from France. Content management tools used: Epic Editor, XMLSpy XML Editor, ABBYY FineReader



SOFTWIN

• Romania
• Software Development
• 1 - 100 Employee

• Customer Support Agent

  • Sep 2003 - Jan 2005

  IT Company - CRM Division Customer support for French clients Identify and assess customers’ needs Escalate issues to the relevant departments Coaching and internal trainings for new colleagues IT Company - CRM Division Customer support for French clients Identify and assess customers’ needs Escalate issues to the relevant departments Coaching and internal trainings for new colleagues



FRENCH STUDIES DEPARTMENT - UNIVERSITY OF BUCHAREST

• Volunteer Staff

  • Oct 2002 - Feb 2004

  Collaborate with the French Cultural Institute of Bucharest to set up reunions with students and teachers in order to promote French cinematography Collaborate with the French Cultural Institute of Bucharest to set up reunions with students and teachers in order to promote French cinematography