Experience

The Eden Academy Trust
• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee
• Learning Support Assistant

  • Jun 2022 - Present

Reed
• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee
• SEN Teaching Assistant

  • Oct 2021 - Present


i-to-i TEFL

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Certified in Teaching English as a Foreign Language

  • Sep 2021 - Present

  Acquired essential skills needed to become a successful qualified TEFL teacher.Gained expert preparation for teaching both General and Business English online or abroad to youngsters and adults.

• Student Teacher

  • Jun 2021 - Sep 2021



Air France-KLM

• Airlines and Aviation
• 700 & Above Employee

• Elite Contact Specialist

  • Apr 2018 - Jun 2021

  ● Assisted Platinum customers over the phone in a positive manner and present alternative solutions in case of flight irregularities (rebooking, web queries, special requests) displaying excellent customer-focused skills. ● Handled emails in multiple languages (English, Italian and Spanish). ● Issued tickets, manage bookings. ● Process all refund applications for tickets and services for Air France/KLM using the appropriate tools (Siera and RPS) including simple fare calculation if needed. ● Handled Air France and KLM claims with a customer-minded approach via I-care (claim system). ● Gave relevant compensation and goodwill gestures according to the legal and Company guidelines. ● Contacted appropriate departments to ensure follow-through of the customer requests. ● Proficient in the use of business-related software (Amadeus, Altea DC). Show less



Carnival Cruise Line

• Travel Arrangements
• 700 & Above Employee

• Guest Service Associate at front desk

  • Oct 2016 - Feb 2018

  ● Provided the first point of contact to passengers on board by answering customer queries and resolving issues. ● Ensured that all guests are attended to in a prompt and friendly manner. ● Registered guests to the onboard program (check-in and check-out). ● Performed cash handling duties in a manner consistent with established policies and procedures. ● Logged all complaints and concerns from guests into the onboard incident report. Follow up with guests to ensure maximum guest service. ● Provided guests with accurate information on all shore excursions offered by the company, this means actually taking part and going on all tours to become familiar with the excursions. ● Used proper telephone etiquette, deal with questions efficiently and effectively, and input data in the onboard systems, if needed. ● Used proper mail and message handling procedures to communicate with others departments. ● Know all safety and emergency procedure and accident prevention policies. Show less



TK Maxx

• Retail
• 700 & Above Employee

• Associate in store assistant

  • Mar 2015 - Jul 2016

  ● Have worked across six departments, gaining in-depth knowledge about customer service and assistance (highly customer-facing). ● Gave customers the correct advice, and after understanding their needs, up-sold services and turned customers doubts into sales. ● Cash register operations, queue managing, delivery, and marketing in-store logistics and operations. ● Trained new members of staff. ● Maintained a friendly manner and calm, positive demeanour when handling complaints. ● Have worked across six departments, gaining in-depth knowledge about customer service and assistance (highly customer-facing). ● Gave customers the correct advice, and after understanding their needs, up-sold services and turned customers doubts into sales. ● Cash register operations, queue managing, delivery, and marketing in-store logistics and operations. ● Trained new members of staff. ● Maintained a friendly manner and calm, positive demeanour when handling complaints.