Experience

Columbia College

• United States
• Higher Education
• 700 & Above Employee

• Academic Advisor II

  • Jul 2020 - Present

  •Primarily assist active duty military or/and veteran students in course management, military benefits, and student retention. •Track students through their degree program, placing emphasis on new students and students nearing graduation. •Collaborates with teachers and administrators in the development, evaluation, and revision of school programs and in the preparation of master schedules for curriculum offerings. •Identify at-risk student scenarios and highlight opportunities for academic success improvement. •Guide students to a sense of accountability for their own choices and their impact on their prospects for academic success.



National University

• United States
• Higher Education
• 700 & Above Employee

• Student Business Services Advisor

  • Apr 2019 - Jul 2020

  • Process payments, which includes obtaining authorization for credit card payments. • Managed over 600+ delinquent student accounts valued over millions in total revenue. • Consistently exceeded monthly goals by 30% of clearing the expected 20% of student accounts. •Responsible for ensuring the collection and recovery processes via phone, email, and collection letter cycle, while maintaining quality control and due diligence. •Comply with Department of Education Federal Title IV regulations by reviewing promissory notes, tuition account and financial aid voucher and disbursement screens and Notice of Award for accuracy. •Act as a liaison between students and third party collection agencies to resolve bad debt accounts.



Ashford University

• United States
• Higher Education
• 700 & Above Employee

• Enrollment Services Advisor II

  • Apr 2016 - Oct 2018

  •Proactively partner with various Student Facing Departments to ensure student success. •Supported students in regards to the admissions process and financial assistance. •Adherence to all company and university policies and complied with state and federal laws. •Processed student progression reports and maintained databases. •Met/exceeded monthly budget quota for enrollment while maintaining a high retention rate. •Proactively partner with various Student Facing Departments to ensure student success. •Supported students in regards to the admissions process and financial assistance. •Adherence to all company and university policies and complied with state and federal laws. •Processed student progression reports and maintained databases. •Met/exceeded monthly budget quota for enrollment while maintaining a high retention rate.



Japan Exchange and Teaching Program(me) (JET)

• International Affairs
• 700 & Above Employee

• Assistant Language Teacher

  • Jul 2012 - Jun 2015

  •Worked for the Board of Education in Minamata City of Kumamoto Prefecture. •Collaborated with local teachers to research and implement effective English lesson plans. •Encouraged cultural awareness and enthusiasm to students for learning English through a variety of interesting activities, games, and lessons. •Facilitate grassroots internationalization through participation in JET exchange events. •Worked for the Board of Education in Minamata City of Kumamoto Prefecture. •Collaborated with local teachers to research and implement effective English lesson plans. •Encouraged cultural awareness and enthusiasm to students for learning English through a variety of interesting activities, games, and lessons. •Facilitate grassroots internationalization through participation in JET exchange events.