Group Client Director

• Nov 2021 - Present

Client Director

• May 2018 - Present

Wunderman Thompson Technology designs and implements customer experience strategies, bringing together technology, people and process to drive digital transformation and achieve business growth. We improve our Clients’ Marketing capabilities, realising the value of experience technology and broader MarTech. No matter industry or content distribution model, we partner with our clients in the creation of customer experiences at scale. To find out more about what we do please visit https://www.wundermanthompson.com/service/technology I manage a portfolio of clients operating in the financial services and hospitality industries. I have accountability over each client P&L, the successful delivery of individual multi-million, multi-year, multi project client engagements. People leader and mentor.

Client Solutions

• Mar 2016 - Jan 2018

Part of Asurion’s newly created Client Solutions team, which was established to speed up business development activity and grow Asurion’s product offering in the European region. I had accountability for the Soluto product – an app-based (iOS/Android) engagement platform which offered our Clients (mobile network operators) the opportunity to drive differentiation, increase NPS, increase revenue or reduce churn. My key achievements included: - Driving Clients' success with Soluto and solidifying our offering in Europe by driving the product’s KPIs such app download rate and end user engagement rate - Engaging Clients in the product roadmap by implementing product functionalities developed centrally, conducting UATs, coordinating Pen test and executing global best practices - Executing a portfolio of user engagement initiatives including content, marketing campaigns, app store listings and other, which delivered 5x growth in the user based and doubled the app download rate - Driving Client advocacy for the product whilst serving as a local subject matter expert advising prospective European telecom operators on product design and go-to-market options for Soluto - Building foundations for the product in the region, collaborating with teams in the US and Israel - Providing ongoing consultation to our Clients and being their main point of contact for Soluto My Asurion colleagues, locally and internationally, recognised me for Taking Ownership, Driving Results, being a Team Player and for my resilience and passion as an ambassador for Soluto.

VP Product Optimisation Manager, Corporate Bank

• Nov 2014 - May 2015

My role was to help design value added services and to enhance new and existing digital propositions for Small and Medium sized companies. I worked as part of a team bringing a Big Data tool for SMEs to market. My role was to help design value added services and to enhance new and existing digital propositions for Small and Medium sized companies. I worked as part of a team bringing a Big Data tool for SMEs to market.

Senior Manager, eCommerce

• Dec 2007 - May 2014

I worked for Visa Europe at a time of great change. Externally, the company faced increased competition arising from an explosion of internet-based competitors leveraging improvements in both technology developments and changes in legislation, including the harmonisations of payments standards across Europe. Internally, Visa remained as an association of European banks whilst increasing its focus on innovationIn this context, I collaborated with several internal functions in the development and implementation of an eCommerce channel strategy which led to the development of new payments products, for which I now have patents granted. The ‘V.me by Visa’ (eWallet) journey was complex and exciting. I played a key role in structuring the multiple workstreams as well as in the development of the pricing strategy, segmentation strategy, go-to-market plans working closely with our launch partners.

Head of Market and Competitor Intelligence

• Oct 2006 - Dec 2007

Re-launched the function and worked closely with senior management in tracking and analysing industry trends and competitor actions that impacted the company's corporate strategy

Research Advisor

• Mar 2006 - Sep 2006

Published comprehensive intelligence reports on the Latin American and Spanish consumer lending markets. Regularly liaised with main market players Published comprehensive intelligence reports on the Latin American and Spanish consumer lending markets. Regularly liaised with main market players

Research Manager, Financial Services

• Jul 2001 - Sep 2004

Structured, edited and delivered extensive research projects for retail banking clients in Europe and Latin America. Managed team of five research associates Managed relationships with senior executives at client banks and was responsible for implementing key aspects of each account’s service plan which led to the renewal of services (subscription based). Awarded for highest retention rate Structured, edited and delivered extensive research projects for retail banking clients in Europe and Latin America. Managed team of five research associates Managed relationships with senior executives at client banks and was responsible for implementing key aspects of each account’s service plan which led to the renewal of services (subscription based). Awarded for highest retention rate

Credit Analyst, Corporate Banking

• Oct 1999 - Jul 2001

Responsible for conducting comprehensive credit analysis of large corporate clients looking to secure credit facilities Daily negotiation of loans liaising with product specialists, middle and back office Worked with the VP of Leasing and Business Banking in the creation on these new business units Responsible for conducting comprehensive credit analysis of large corporate clients looking to secure credit facilities Daily negotiation of loans liaising with product specialists, middle and back office Worked with the VP of Leasing and Business Banking in the creation on these new business units