Verônica Torres Luize Pestana

E-Commerce Assistant at Nerd Universe
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Contact Information
us****@****om
(386) 825-5501
Location
São Leopoldo, Rio Grande do Sul, Brazil, BR
Languages
  • Espanhol -
  • Inglês -

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Jessica Boas

Trabalhar com a Verônica foi um enorme prazer. Muito criativa e responsável está sempre em busca de fornecer o melhor em seus projetos. Esteve disponível em todas as vezes que precisei e fizemos trabalhos incríveis juntas. Dona de uma enorme paciência e com extensa habilidade de comunicação e relacionamento interpessoal. Capaz de articular e ser bem sucedida em qualquer comunicação. Com toda certeza recomendo a Verônica para a área de Criação de Produtos, Comunicação e Parcerias.

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Credentials

  • Certifica de Aperfeiçoamento em Testes de Softwares
    Senac RS
    Feb, 2023
    - Nov, 2024
  • Certifica de Aperfeiçoamento em Lógica de Programação
    Centro Universitário Senac-RS
    Dec, 2022
    - Nov, 2024
  • PHOTOSHOP - DO ZERO AO AVANÇADO
    Saga - Escola de Arte, Game e Animação
    Jul, 2020
    - Nov, 2024
  • Photoshop - Composição de Imagens Cinemagraph
    Saga - Escola de Arte, Game e Animação
    May, 2020
    - Nov, 2024
  • Design Gráfico – Corel Draw e Photoshop
    Prepara Cursos Profissionalizantes
    Oct, 2014
    - Nov, 2024
  • Língua Espanhola - nível Básico
    IFRS
    Sep, 2014
    - Nov, 2024
  • Excelência no atendimento ao Cliente
    Senac
    Dec, 2010
    - Nov, 2024

Experience

  • Nerd Universe
    • Retail
    • 1 - 100 Employee
    • E-Commerce Assistant
      • Oct 2021 - Present

      Support• Resolution of problems with deliveries• Resolution of customer queries.• Assistance in the purchase process on the website• Organization of spreadsheets to facilitate exchange of goods and reshipmentsBusiness Partnerships• Prospecting for new partners• Analysis of profiles of potential partners: metrics, number of followers, views and general engagement in networks)• Elaboration of campaign for partners (elaboration of collection, or dissemination plan, generation of coupons and monitoring of results)• Closing of partnership and post-sales.• Organization of demands, release schedules and follow-up of demands.• Release of partner orders• Organization, planning and development of moodboads and briefingsE-Commerce Assistant• Site management and power, and partner site• Monitoring, maintenance and correction of errors on the site.• Adequacy of images and arts for the website Show less

    • Parcerias Comerciais
      • Nov 2020 - Jun 2022

      Responsável pelo desenvolvimento e divulgação das coleções de parceiros(influencers, youtubers e streamers) que fecham parceria com a marca Nerd Universe.Cuido de todo o processo de desenvolvimento das coleções, desde o contato com o até então possível parceiro, coleta de ideias e referencias, desenvolvimento de briefing e contato com o ilustrador que tenha estilo compatível, até montagem de mockups e liberação das amostras junto a industria.Acompanho o desempenho das coleções, entregas e divulgação dos parceiros.Além disso tudo, ainda capto possíveis parceiros, para campanhas de divulgação ou para criação de coleções.Responsável pela organização e atualização do site Nerd Universe e funbabe.com.br Show less

    • Support
      • Jul 2020 - Nov 2020

      Serve customers via Zendesk and Facebook Business - Registration correction - Change of adress - Manual change of orders - General information

  • Lead Results
    • Brazil
    • Advertising Services
    • 1 - 100 Employee
    • Marketing assistant
      • Nov 2019 - Jun 2020

      SOCIAL MEDIA • Planning of clients' editorial calendar, research of subjects and actions applied in networks; • Study and planning of content for social networks, subjects and themes that are aligned with the client's briefing, business and persona; • Writing for social networks with a persuasive focus (copywriter); • Publication and scheduling of posts for Social Networks; • Check comments, messages and directs from each customer daily to notify the customer requesting a return to the applicant; • Monthly performance report for each client's social network (build structure for each one of them) Customer Service • Customer service support in the MKT groups that are present; • Forwarding material requests to the creative team, approval control, and submission for customer approval; • Registration of products and content on websites; GENERAL MARKETING • Video and animation editing • Base writing for blogs and subject research; Show less

  • Gameline
    • Brazil
    • Retail
    • 1 - 100 Employee
    • Sales and Social Networks
      • Mar 2019 - Nov 2019

      Always serve customers with great politeness and friendliness. In person in store and virtually by phone, whatsapp and social media. • Organize and supply the store, showcase and inventory. • Receive goods • Make budgets. Enter sales and transfers into the system. • Collect devices for technical assistance and deliver after assistance. • Manage the store's instagram. Make broadcast list on whatsapp Always serve customers with great politeness and friendliness. In person in store and virtually by phone, whatsapp and social media. • Organize and supply the store, showcase and inventory. • Receive goods • Make budgets. Enter sales and transfers into the system. • Collect devices for technical assistance and deliver after assistance. • Manage the store's instagram. Make broadcast list on whatsapp

  • CCD Unisinos
    • Brazil
    • Media Production
    • Trainee
      • Aug 2018 - Dec 2018

      Image treatment; - Video production and editing; - Production of articles, bulletins and scripts for radio and TV - Support in editing content; - Support in finalizing the Law and Literature programs. - Scripting and production of radio programs. -Elaboration of graphics, 2D animations, openings and endings for television and internet programs - Creation of audiovisual campaigns. Image treatment; - Video production and editing; - Production of articles, bulletins and scripts for radio and TV - Support in editing content; - Support in finalizing the Law and Literature programs. - Scripting and production of radio programs. -Elaboration of graphics, 2D animations, openings and endings for television and internet programs - Creation of audiovisual campaigns.

  • Unisinos
    • São Leopoldo
    • Research Fellow
      • Nov 2017 - Dec 2018

      Scientific initiation scholarship held at the Unisinos Communication PPG. Guidance by professor Adriana da Rosa Amaral throughout the Scientific Initiation period Concepts studied: fan culture, fan scheduling, studies of urban culture, pop and music scenes. WorkXFã relationship, social networks, research methodologies, netnography, epistemology, insider researcher concept. Reading academic texts, carrying out research, participating in seminars, congresses, lectures and research work presentations. Show less

Education

  • Centro Universitário FAM
    Curso Superior de Tecnologia (CST), Sistemas para Internet
    2023 - 2026
  • Estratego Pós-Graduação
    Pós-graduação Lato Sensu - Especialização, Tecnologia da Informação
    2021 - 2022
  • FADERGS
    Pós Graduação, Comunicação Digital e Midias Sociais
    2019 - 2021
  • Universidade do Vale do Rio dos Sinos
    Jornalismo - Bacharelado, Comunicação e Jornalismo
    2014 - 2019

Community

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