Verny Ramirez

Director of Operations at 24 Hr Truck Services
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Contact Information
us****@****om
(386) 825-5501
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency

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Bio

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Credentials

  • Carbon Neutral INTE/ISO 14064:2006 E INTE B5:2016
    INTECO - Instituto de Normas Técnicas de Costa Rica
    Jan, 2018
    - Oct, 2024
  • Change Management Practitioner
    SYKES
    Jan, 2018
    - Oct, 2024
  • Enviromental Management Systems - INTE/ISO 14001:2015 E ISO 19011:2018
    INTECO - Instituto de Normas Técnicas de Costa Rica
    Jan, 2018
    - Oct, 2024
  • Greenhouse Gas Verification - INTE/ISO 14064:2006
    INTECO - Instituto de Normas Técnicas de Costa Rica
    Jan, 2018
    - Oct, 2024
  • Innovation Culture Certification
    LEAD University
    Jan, 2018
    - Oct, 2024
  • Six Sigma Green Belt
    BPO 360
    Nov, 2016
    - Oct, 2024
  • Six Sigma Yellow Belt
    CAPACITA CR
    Jan, 2015
    - Oct, 2024
  • English Advanced Degree
    Instituto Nacional de Aprendizaje (INA)
    Jan, 2011
    - Oct, 2024
  • Internal Auditor INTE/ISO 9001:2015
    INTECO - Instituto de Normas Técnicas de Costa Rica

Experience

  • 24 Hr Truck Services
    • United States
    • Transportation/Trucking/Railroad
    • Director of Operations
      • Jul 2019 - Present

      24 Hr Truck Services is a MBE NJ business that aims to enhancing the transportation industry capabilities by means of a mobile app and an ecosystem that gets rid of the headache of roadside assistance. 24 Hr Truck Services is a MBE NJ business that aims to enhancing the transportation industry capabilities by means of a mobile app and an ecosystem that gets rid of the headache of roadside assistance.

  • SYKES
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • OMC Manager
      • Oct 2017 - May 2019

      Led a business unit in charge of the processes, change management and innovation frameworks.

    • Quality Supervisor
      • Dec 2015 - Sep 2017

      Lead multiple quality teams for a variety of clients. Having up to 22 direct reports within the same period and assisting a variety of programs. Leading the strategy for client quality frameworks and achieving successful action plans for KPI improvement

    • Quality Analyst
      • May 2012 - Nov 2015

      Worked on a variety of projects including security, compliance, client contact, and ratios up to 200 supported agents at the same period

    • Customer Service Agent
      • Oct 2011 - Apr 2012

      Take calls, assist customers with a variety and complex list of scenarios on the financial and technical piece

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