Experience

The Hallen School
• Education Administration Programs
• 1 - 100 Employee
• Coordinator of Student Services

  • Mar 2013 - Present


People Capital

• United States
• Financial Services
• 1 - 100 Employee

• Director of Student Loan Operations

  • Sep 2009 - Jan 2013

  ●Working knowledge of Consumer and Commercial loan operations. ●Loan booking, disbursements, loan servicing, tax tracking, collateral vault operations, quality assurance, exception reporting and clearing, payment processing, project management and customer service. ● Manage multiple departments that includes Call Center, Processing, Underwriting, Disbursement and Client Relations. ●Working knowledge multiple loan servicing platforms from a business user standpoint. ● Managed fifteen Federal Credit Union Student Loan Programs and ensured they were compliant with NCUA and Title IV regulations. ●Experience with loan system development, enhancements, and user testing. ● System development, Operational processes, gap analysis. ● Prioritization of proposed systems and business initiatives. ● Assist to create and refine Q&A’s, training manuals, and online reference guide. Show less



MRU Holdings, Inc

• Disbursements & Operations Manager

  • Aug 2004 - Aug 2008

  ● Supervised a team of associates regarding daily disbursements and operations. ● Worked closely with outside auditors and CFO to respond and review to SEC filings. ● Streamlined the disbursement process to maximize efficiency. ● Managed multiple loan servicer relationships to ensure that all loans were being properly serviced and were being transferred to proper collection entities. ● Create and analyze end of month summary spreadsheets depicting disbursement statistics. ● Calculate end of month fees owed to various vendors and partners. ● Initiate and maintain various vendor relationships while continuously negotiating pricing. ● Conducted quarterly audit reviews to ensure SOX compliance ● Manage collateral vault operations with third party banks. Show less



MyRichUncle

• Sr Funding Associate

  • Jul 2004 - Apr 2006

  • File state banking taxes on a monthly basis. • Monthly reporting to our RMA partners. • Deal with day to day custodial transactions regarding loan collateral. • File state banking taxes on a monthly basis. • Monthly reporting to our RMA partners. • Deal with day to day custodial transactions regarding loan collateral.



Institute for International Research (IIR)

• Education Administration Programs
• 1 - 100 Employee

• Marketing Assistant

  • Jul 2002 - Jul 2004

  * Survey customers and offer to supplement and/or upgrade current products and services. * Answer inbound calls and emails from current and prospective customers. * Assist Project Managers in completing assignments efficiently. * Design and Execute plans for upcoming conferences. * Coordinate travel plans for clients and conference producers. * Update database with current customer information. * Survey customers and offer to supplement and/or upgrade current products and services. * Answer inbound calls and emails from current and prospective customers. * Assist Project Managers in completing assignments efficiently. * Design and Execute plans for upcoming conferences. * Coordinate travel plans for clients and conference producers. * Update database with current customer information.



The Athlete's Foot

• Netherlands
• Retail
• 200 - 300 Employee

• Assistant Manager

  • Aug 2000 - Dec 2001

  * Assist customers obtain what they need while offering supplemental products and accessories. * Supervise team of employees and coordinate efficient schedules. * Hold accurate records of incoming and outgoing inventory. * Process purchases and returns while minimizing differences. * Prepare daily bank deposits and reconcile accounts. * Design new product and store window displays. * Maintain sales floor clean, organized and the merchandise correctly labeled and priced. * Interview prospective employees in addition to processing payroll and benefits. Show less