Experience

Pellissippi State Community College

• United States
• Higher Education
• 500 - 600 Employee

• Operations, Customer Service, Personnel

  • Aug 2010 - Present

  Studying Accounting, Completed Accounting 1 & 2 as well as Income Tax. Studying Accounting, Completed Accounting 1 & 2 as well as Income Tax.



Fowlers Furniture

• Office Manager

  • 2001 - 2013

• Office Manager, Assistant Finance Manager, and Assistant Delivery Service Manager

  • Jul 2001 - Jun 2008

  Managed the day-to-day operations of the customer service department, and with the sales and delivery departments, ensured that customer’s needs were met. Responsible for daily cash drawer reconciliation and deposits. Pulled credit reports and verified and approved credit contract within the company. Worked with second party finance companies to provide credit to our customers.. Scheduled deliveries: responsible for the printing, routing, and auditing of manifests.. Inventory control: automated systems: receiving, change of location, inter-store transfers, and physical inventories. Show less



North Carolina Company

• Delivery Service Manager

  • Oct 2000 - Mar 2001

  Hired, trained, and managed a team of professional drivers and helpers in accordance with D.O.T. regulations and company policy, including time card, insurance, auditing, and reporting functions. Scheduled deliveries: responsible for the printing, routing, and auditing of manifests. . Responded to customer complaints and claims, providing immediate resolution. Hired, trained, and managed a team of professional drivers and helpers in accordance with D.O.T. regulations and company policy, including time card, insurance, auditing, and reporting functions. Scheduled deliveries: responsible for the printing, routing, and auditing of manifests. . Responded to customer complaints and claims, providing immediate resolution.



Groome Transportation

• Operations Manager

  • Oct 1997 - Jul 2000

  Managed day-to-day activities at this Norfolk based facility at the Norfolk International Airport with 150 plus in personnel. Supervised and trained an operations staff of ten people. Responsible for all hiring and firing of staff and drivers. Supervised the Communications Department. Responsible for scheduling of contract routes, private charters, and sedan activity. Supervised the Maintenance Department, servicing a fleet of 67 vehicles, including 4 trolleys, 13 mini buses, and 8 metro buses. Show less



Hampton Roads Transportation

• Operations Manager

  • Jan 1996 - Jun 1997

  Managed the day-to-day activities of this Hampton Roads management company at its Norfolk facility with 200+ in personnel. Supervised and trained a staff of thirteen people. Developed staff performance goals. Co-managed the Maintenance Department servicing 90 vehicles. Supervised the Communications and Leasing Departments – Call Center activity, 10,000 calls weekly; 90 vehicle fleet leasing capacity with a 88% utilization average. Various line, administration, and management positions with Hampton Roads Transportation related companies, from 1987 to 1995. Assistant to Director of Operations from 1991 to 1995. Show less