Experience

Clarion UK

• United Kingdom
• Translation and Localization
• 1 - 100 Employee

• Education Bookings Coordinator

  • Feb 2019 - Present



Allied Healthcare

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Hospital Facilitiator/ Planner

  • May 2016 - Jan 2019

  -Handling of calls from social services & hospital discharge teams regarding new and existingreferrals.- Liaising with clients and family members offering service features and benefits, ensuringcorrect packages were provided.- Offering professional assurance to clients and family members to alleviate unnecessarystresses.- Coordinator client discharges from the hospital ensuring a Trusted Assessor is available tomeet them at the clients home.- Coordinating key stakeholder meetings to discuss care plans and facilitating the fulfilment ofrequired actions. This would include family members, GP’s, Consultants, Social Workers,Physiotherapists, Occupational Therapists and Staff Nurses.- Managing the group inbox, ensuring Service Level Agreements are adhered to.Agreements are adhered to.- Organising and attending regional steering groups.



Allied Healthcare

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Quality Supervisior

  • Jun 2015 - Sep 2015

  - Assessing and reviewing customer care requirements.- Creation of care plans.- Conducting risk assessments and ensuring required actions are carried out.- Auditing of care plans and risk assessments as part of change management.- Conducting field supervisions and providing feedback for continuous improvement.- Spot checking of care team to ensure compliance regulations were met to the standard ofregulatory bodies such as the CQC.- Recruitment of care staff including Healthcare Assistants, Support Workers and Nurses.



HERBERT RETAIL LIMITED

• Commercial Accounts Co-ordinator

  • Dec 2014 - May 2015

  - Customer account management.- Project management.- Co-ordinting relevant departmental assistance to ensure Service Level Agreements were metfor the installation of new equipment.- Quoting for Sales and Service.- Stock level management- First point of contact for new customers - Customer account management.- Project management.- Co-ordinting relevant departmental assistance to ensure Service Level Agreements were metfor the installation of new equipment.- Quoting for Sales and Service.- Stock level management- First point of contact for new customers



Allied Healthcare

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Care Co-ordinator

  • May 2010 - Dec 2014

  - Application screening- Conducting interviews of candidates- Permanent placement fulfilment- Temporary worker shift management- Care worker supervisions- Point of contact for candidate queries and escalations- Working to Service Level Agreements- Compliance auditing of employment documents- Expansion of client base using marketing tools, promoting family referrals and liaising withlocal NHS departments.- Payroll- Holiday and sickness management - Application screening- Conducting interviews of candidates- Permanent placement fulfilment- Temporary worker shift management- Care worker supervisions- Point of contact for candidate queries and escalations- Working to Service Level Agreements- Compliance auditing of employment documents- Expansion of client base using marketing tools, promoting family referrals and liaising withlocal NHS departments.- Payroll- Holiday and sickness management