Experience

HUB International Insurance - Great Plains

• United States
• Insurance
• 100 - 200 Employee

• Account Administrator

  • Aug 2022 - Present

• Commercial Lines Intern

  • Jun 2022 - Sep 2022



DICK'S Sporting Goods

• United States
• Retail
• 700 & Above Employee

• Front End Lead

  • Jul 2020 - Nov 2022

  • Surpassed and maintained company metric standards for ScoreRewards accounts, credit cards, and product warranties. • In 2021 was the #1 employee for most credit card signups, with 100+ credit card signups. • Awarded employee of the month and promoted twice within the first year of employment. • Ability to adapt well to changes within company policy and procedures. • Executed proactive decision-making by utilizing various communication formats in a fast-paced environment. • Provided training and daily observations for all cashiers on POS system operation, customer service strategies, and sales goals. • Actively stayed informed about the latest credit card and loyalty promotions as well as product warranties. • Coordinated meetings to update the team on business performance, new initiatives, and other pertinent issues. Show less



Journeys

• United States
• Retail
• 700 & Above Employee

• Sales Lead – Key Holder

  • Nov 2016 - Jul 2020

  • Trained new and existing sales associates to meet customer needs and maximize group performance. • Anticipated customer needs and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction. • Meticulously handled POS system transactions, including checks, cash, credit, exchanges, returns, and refunds to ensure seamless and accurate cash flow. • Trained new and existing sales associates to meet customer needs and maximize group performance. • Anticipated customer needs and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction. • Meticulously handled POS system transactions, including checks, cash, credit, exchanges, returns, and refunds to ensure seamless and accurate cash flow.



francesca’s®

• United States
• Retail
• 700 & Above Employee

• Sales Lead – Key Holder

  • May 2019 - Aug 2019

  • Educated customers about products, special deals, and newly released merchandise to improve their shopping experience and successfully find their ideal styles and sizes. • Maintained an organized inventory and curated clothing and accessory displays up to company standards. • Handled open and closing store responsibilities, bank deposits, and paperwork. • Educated customers about products, special deals, and newly released merchandise to improve their shopping experience and successfully find their ideal styles and sizes. • Maintained an organized inventory and curated clothing and accessory displays up to company standards. • Handled open and closing store responsibilities, bank deposits, and paperwork.