International Operation agent

• Oct 2023 - Present

Air cargo operation supervisor

• Oct 2022 - Sep 2023

Managed and orchestrated the operations of ground crew, overseeing the efficient handling, loading, securing, and organization of aircraft cargo or baggage. Collaborated with the sales team to provide accurate information on shipping rates, transit times, and service capabilities to support customer inquiries and quotations. Participated as a flight crew member, accompanying aircraft to ensure in-flight cargo supervision, passenger assistance, and provision of safety and emergency procedure briefings. Monitored and tracked cargo movement, ensuring accurate documentation and timely updates in the tracking system. Show less

Office agent

• Aug 2021 - Oct 2022

Data Management: Using computer systems and software to enter, update, and retrieve cargo-related information, generate reports, and maintain accurate records. Managing Cargo Operations: Overseeing the efficient handling, loading, and unloading of cargo from aircraft and ensuring compliance with safety regulations and procedures. Analyzed cargo weights, dimensions, and shipping charges, ensuring accurate billing and invoicing. Assisted in the resolution of cargo-related issues, such as delays, damages, or missing shipments, by coordinating with relevant parties and implementing corrective actions Show less

Office Agent

• Jul 2019 - Jun 2021

Arranged shipping documents such as air waybills, bills of lading, and customs declarations, ensuring compliance with relevant regulations and accurate information. Collaborated with internal teams, ground handlers, customs officials, and other stakeholders to ensure smooth cargo operations. Maintaining effective communication channels. Coordinated with various departments, including warehouse, ground operations, and customs, to ensure efficient cargo handling and delivery. Helped in coordinating and scheduling pickups and deliveries, liaising with transportation providers and maintaining delivery schedules. Show less

IT Helpdesk Associate

• Sep 2019 - Mar 2020

Responded to help desk tickets, emails, and phone calls, ensuring timely and effective resolution of technical problems. Installed, configured, and maintained computer systems, software applications, and peripheral devices. Assisted with user account management, including creating, modifying, and disabling user accounts and resetting passwords. Documented and maintained accurate records of reported issues, solutions provided, and relevant user information Responded to help desk tickets, emails, and phone calls, ensuring timely and effective resolution of technical problems. Installed, configured, and maintained computer systems, software applications, and peripheral devices. Assisted with user account management, including creating, modifying, and disabling user accounts and resetting passwords. Documented and maintained accurate records of reported issues, solutions provided, and relevant user information