Experience

Plachutta Restaurants Wien

• Austria
• Restaurants
• 1 - 100 Employee

• Sekretärin

  • Feb 2023 - Present



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Supervisor

  • Jul 2020 - Feb 2023

  I was promoted as a supervisor. My area of responsibility is to analyze the results of the agents and to continuously improve them so that we can expand and expand the project as planned. The coachings were applied using methods such as SMART coaching or monitoring. As a supervisor you have a team of around 15 agents and the responsibilty to motivate your Team. I am aswell the Backup for the Assistence Contact Manager.

• Customer Service Representative

  • Jun 2019 - Jul 2020

  During this time I was a call center agent working inbound. I answered calls ranging from complaints to dealing with problems that arose.



Gerrot Lannach

• Lannach, Steiermark, Österreich

• Produktionsmitarbeiter

  • May 2012 - Apr 2019

  Produktionsmitarbeiter in der Sortierung Produktionsmitarbeiter in der Sortierung



Salzstiegelhaus

• Steiermark, Österreich

• Gastronomiearbeiterin

  • Sep 2009 - Sep 2012

  Köchin/Kellnerin Köchin/Kellnerin