Experience

Lourdes Medical Associates

• Hospitals and Health Care
• 1 - 100 Employee

• Administrative Coordinator

  • Feb 2016 - Present



Health Care

• 1 - 100 Employee

• Healthcare Administrator - Seeking new opportunities

  • Jan 2015 - Present



MossRehab

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Outpatient Day Program Coordinator

  • Mar 2006 - Jan 2011

  Drove administrative and clinical operations for 2 consecutive healthcare programs. Handpicked by Managers to return to MossRehab after a 2-year break to take charge of a second underperforming (outpatient) program.Doubled program utilization and increased patient satisfaction >10% every year, achieving maximum occupancy with a permanent waiting list. Regarded as the best day program in the Tri-State area.• Supervised, evaluated, and mentored Program Coordinator plus coached 3 staff in passing clinical certification exam, boosting confidence, initiative, and versatility.• Shifted to a work-oriented empowerment model to keep patients engaged. Created self-sustaining, restaurant-style lunch program and B2B meal delivery service targeting neighboring businesses. Established resident-led event planning committee and treasury team.• Implemented a collaborative workday structure and activity schedule for staff and patients. Managed daily admissions, scheduling, staffing, billing, payroll, budget, and inventory.• Designed and managed Excel spreadsheets tracking appointments, treatment plans, medication, billing, insurance, personal matters, and work assignments of 18 patients.• Drafted 100-page manual detailing hiring, safety, emergency, and compliance policies. Conducted monthly audits to ensure adherence with Joint-Commission, CARF, and state regulations.• Monitored state funding eligibility and renewals to retain $5,000-$8,000 per patient every year



MAGEE REHABILITATION HOSPITAL

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Recreational Therapist

  • Jun 2004 - Mar 2006

• Residential Coordinator

  • May 2003 - Jun 2004

  Improved patient care and staff engagement by bridging the gap between interdisciplinary team, physicians, business-side staff, and care attendants while managing daily operations.• Developed and managed a team of 22 care attendants serving 6 individuals with severe brain trauma. Worked in the trenches to build trust and invited workers to help solve operational problems.• Coordinated all aspects of patient admissions, medical management,, staff recruiting/ management, payroll, billing, progress reporting, and inventory.