Assistant Manager, Accounting and Operations

• Feb 2022 - Present

Operations/Administration Coordinator

• Jan 2021 - Present

- Bookkeeping tracking- Optimizing budget management process and - Project management system maintenance- Project budget management: tracking, analysis and reports- Creating the project budget report,

Volunteer of CRA Community Volunteer Income Tax Program

• Mar 2020 - Jul 2020

• Helped clients to claim their income tax returns in a courteous, and effective manner, completed the processed tasks in a timely and accurate manner. • Designed the personal information form to collect the clients' information efficiently. • Responded to and resolved the clients' concerns quickly and kindly. • Helped clients to claim their income tax returns in a courteous, and effective manner, completed the processed tasks in a timely and accurate manner. • Designed the personal information form to collect the clients' information efficiently. • Responded to and resolved the clients' concerns quickly and kindly.

The Manager and Owner

• Jan 2018 - May 2020

• Handled cash transactions or credit, debit card transactions using standardized operating procedures. • Understood customers’ needs and solved problems through recommending appropriate solutions. • Supported customers requesting for the banking ATM or gas pump operation. • Instructed customers to use smart phone apps. • Serviced customers efficiently in a fast- paced environment. • Took the initiative to build relationships with customers in a confident and passionate manner. • Worked collaboratively with colleges to manage inventory. • Deposited the cash to the bank. • Focused on customer service and operation procedures to make sure every transaction followed all legal and ethical requirements. • Reconciled the cash, inventory, transaction data to ensure accuracy when handed over the shift. Show less

Gift Shop Volunteer

• Jan 2017 - Mar 2017

• Identified customer needs and provided solutions. • Served customers to help them select the right products for their needs. • Assisted with inventory, including receiving and stocking merchandise. • Processed sales transactions quickly following standard procedures. • Followed through on risk and compliance processes and policies to keep customers’ safety. • Identified customer needs and provided solutions. • Served customers to help them select the right products for their needs. • Assisted with inventory, including receiving and stocking merchandise. • Processed sales transactions quickly following standard procedures. • Followed through on risk and compliance processes and policies to keep customers’ safety.

RSM

• Jul 2012 - Jul 2016

North China Sales Manager, J&J China, Jul. 2012- Jul. 2016̵ Led a team of 1200 people successfully.̵ Expanded business from 30 cities to 45 cities.̵ Increased the sales counter productivity from 30K to 45K RMB.

Shopper Marketing Category Manager

• Jan 2011 - Jul 2012

Shopper Marketing Category Manager, J&J China, Jan. 2011- Jul. 2012̵ Coordinated the Mega Event Project̵ Managed and controled expanding plan in department store channel- Budget management

ASM

• Mar 2009 - Jan 2011

Area Manager for Neutrogena,J&J China, Mar. 2009- Jan. 2011̵ Built up a strong sales team in the East Area̵ Created business in the department store channel̵ Won the Sales King Reward of 2010 from J&J China

RSM

• Sep 2007 - Mar 2009

Reginal Sales Manager for Dior, LVMH, Sep. 2007- Feb. 2009 ̵ Increased the sales of 20% in 2008 compared with 2007 ̵ Assisted team leader with PR Issue Reginal Sales Manager for Dior, LVMH, Sep. 2007- Feb. 2009 ̵ Increased the sales of 20% in 2008 compared with 2007 ̵ Assisted team leader with PR Issue

ASM

• Jun 2006 - Sep 2007

Area Manager for Laneige, Amore Pacific, Jun. 2006- Sep. 2007 ̵ Managed the distributors ̵ Expanded counters from 18 to 25 Area Manager for Laneige, Amore Pacific, Jun. 2006- Sep. 2007 ̵ Managed the distributors ̵ Expanded counters from 18 to 25

BAS

• Jul 2001 - Jul 2006

Beauty Advisor Supervisor for L’Oréal Paris, L’Oréal China, Jul. 2001- Jul. 2006 ̵ Expanded counters from 12 to 28 ̵ Negotiated with the store manager to get the best counter location ̵ Recruited and trained beauty advisors Beauty Advisor Supervisor for L’Oréal Paris, L’Oréal China, Jul. 2001- Jul. 2006 ̵ Expanded counters from 12 to 28 ̵ Negotiated with the store manager to get the best counter location ̵ Recruited and trained beauty advisors