Fabiola Cerna

Subject Matter Expert at Innovative Contact Solutions Powered by Intouch
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Contact Information
us****@****om
(386) 825-5501
Location
Guatemala, Guatemala, Guatemala, GT
Languages
  • English Professional working proficiency

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Bio

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Credentials

  • Facebook Social Media Marketing Professional Certificate
    Coursera
    Mar, 2021
    - Oct, 2024
  • Create a Google Ads Search Campaign
    Coursera
    Nov, 2020
    - Oct, 2024

Experience

  • Innovative Contact Solutions Powered by Intouch
    • Guatemala
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Subject Matter Expert
      • Feb 2020 - Present

    • Quality Specialist
      • Dec 2019 - Jan 2020

    • Supervisor
      • Oct 2019 - Nov 2019

    • Custormer Service Representative
      • Sep 2017 - Sep 2019

  • Bureau Veritas Consumer Products Services
    • Hong Kong
    • Manufacturing
    • 700 & Above Employee
    • Representante de servicio al cliente
      • Dec 2016 - Apr 2017

    • Recepcionista
      • Jan 2014 - Dec 2016

  • EY
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Recepcionista
      • Apr 2013 - Aug 2013

Education

  • Universidad Rafael Landívar
    Licenciatura, Marketing
    2013 - 2017
  • Universidad de San Carlos de Guatemala
    Gestión del Talento Humano, Especialización
    2022 -
  • Instituto Guatemalteco Americano -IGA-
    Secretaria Bilingüe
    2010 - 2012

Community

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