Product Owner

• Jan 2020 - Present

Product Manager/ Product Owner

• Mar 2017 - Oct 2019

ALLSTATE INSURANCE COMPANY, Northbrook, IL Product Manager/ Product Owner/ Business Analyst Lead ConsultantLed over 60+ projects for the 1View Call Center application. Responsible for the overall 1View product management. Fostered great working relationships with 1View business partners/stakeholders and the off-shore development team. Played a key part in all aspects of the product/project life cycle from requirements gathering, documenting and analyzing business requirements to creating stories, sprint planning, backlog refinements, sprint reviews, retrospectives and daily scrum. Was a driving force for the 1View team’s transition from Waterfall to Agile Scrum.• Created and maintained the Product Backlog as a live document containing all the work to be performed• Collaborated with the 1View off-shore team to develop and deliver the work• Actively supported the business with progress updates, metrics and risks• Worked with business partners to review releases and adjust development processes accordingly• Developed and communicated the 1View strategy and roadmap to business and management Worked on multiple large-scale projects that required collaboration with Product Owners, Tech Leads and Architects from Alliance, CMS, UCV/ICS, MyAccount, TIBCO, Noble Dialer, IVR/CTI, eAgent, ADW and coordination of efforts of involved teams.

Senior Technical Business Analyst

• Jul 2012 - Oct 2017

ALLSTATE INSURANCE COMPANY, Northbrook, IL Technical Business Analyst Lead Consultant, 2012 – 2017Led over 50+ project efforts for Agency Solutions PIM/ 1View/WIM applications, performed data mapping and requirements gathering sessions, analyzed and documented business requirements, reviewed and approvied them with business clients. As a liaison between business and multiple technical teams, discussed and clarified business/ functional requirements with SAs/ Developers and QC Analysts, validated and approved test scenarios to make sure they are traceable back to requirements and test results are as expected.Facilitated Productions Support Data Quality and Enhancements review sessions. Worked with ABI, TIBCO, AMS (eAgent), Code Management teams and business partners to coordinate, manage, analyze and help resolve Data Quality Issues.

Lead Systems Analyst

• Jan 2012 - May 2012

Led multiple projects to implement customized benefits packaged software for number of clients including Fortune100 companies. Facilitated data requirements discussions with clients and vendors, to define data sourcing, metadata and transmission options. Created and managed detailed project plan to ensure timely completion of each project phase and meeting communicated milestone dates. Reviewed client requirements, performed gap and/or impact analysis.Managed internal testing and validated test plans. Supervised the delivery of the external/client acceptance testing process and identified client acceptance test scenarios.Ensured that work is synchronized between multiple teams involved. Managed project’s team of Systems and Technical Analysts, Web Configurations to complete multiple deliverable s over lifecycle of multiple projects.Participated in client leadership team responsibilities, including reporting project status to clients, leading status meetings, resolving issues, promoting teamwork, and coordinating projects/schedules with virtual teams.Process Improvements• Created and maintained process and data flow diagrams for YTR (Your Total Rewards) systems.• Led effort to define simplified testing process for YTR• Created detailed project plan template specific to YTR processes based on predefined milestone dates

Systems Analyst in transition

• 2010 - 2010

System Analyst

• 2006 - Nov 2009

Led over 60 project efforts for Risk Management Business Center (RMBC), managing all aspects of project life cycle, including: customer requirements gathering, analysis and design; project planning; functional and technical testing and quality assurance; and developing and/or confirming detailed estimates. Additionally, mentored 5 off-shore partners and provided 24/7 production support.• Upgraded 14 ASP.Net applications from .Net 1.0 (MS Visual Studio 2003, MS VSS) to .Net 2.0 (MS Visual Studio 2005, MS TFS) and to latest version of Allstate .net Framework, as part of Data Center Migration project.• Converted 5+ large PowerBuilder applications from PowerBuilder 9.0 to ASP.Net according to Allstate specifications for using architecturally accepted language.• Facilitated system design conflicts resolution with cross-functional project team and supported business by researching technical issues/questions as needed.• Provided 24/7 production support and monitored production support mailbox. Investigated and resolved 100% of open production tickets (IDCMs), phone and email requests.• Served as Subject Matter Expert (SME) in analyzing and supporting 1K+ business requirements (RFEs), ensuring these were fully reviewed, involvement confirmed/denied and estimates were provided. • Delivered 60+ projects on time, enhancing quality and ensuring customer satisfaction; efforts included: - Providing and supporting technical input into architectural assessments and assisting to ensure technology adherence to architecture. - Partnering with customers to ensure systems, non-functional requirements and technical designs were defined and documented. - Supporting module and integration test planning, execution and review. - Attending Customer Requirements Design (CRD) walkthroughs, Functional and Technical Design Inspections (VPDs) and Code and Test Plan Inspections (VPDs).

Application Developer Professional

• 2000 - 2006

Supported Risk Management Business Center (RMBC) in achieving business goals; this included: monitoring production support mailbox, investigating and resolving production issues and responding to phone and email requests.• Migrated 5 large PowerBuilder 7.0 applications to PowerBuilder 9.0, ensuring Sybase support of higher version of software.• Solely supported and maintained 4 large PowerBuilder 9.0 applications used by 1.3K clients, performing 100+ project enhancements to implement new and modified business requirements; ensuring enhanced efficiency, performance and usability of applications.• Improved performance/reliability of PowerBuilder applications connected to DB2 database by converting from Oracle Gateway to DB2 Connect; eliminated downtime of applications caused by Oracle Gateway issues, reducing maintenance cost by 11.45%.• Reduced maintenance hours of PowerBuilder application by 20%, consolidating local databases for 5 large PowerBuilder applications into one new DB2 table used by all applications. • Delivered 100+ projects on time (no back-outs), within budget and with no defects. Resulted in improved efficiency and reduced maintenance cost by 10%.

Application Developer

• Aug 1999 - 2000

Supported and maintained 2 large Risk Management PowerBuilder applications, providing phone and email end-user support and fulfilled requests to client’s enhancement specifications.• Implemented 10+ projects according to new business requirements and processes, enhancing performance and usability of the applications. Projects ran up to 4 months and delivered within 3% of approved budget, complying with Method1/Light guidelines, including required inspections. Achieved over 99% compliance with division standards (per Service Level Agreement with Underwriting COE). • Investigated and resolved 100 + production issues, achieved 100% Satisfaction on Client Satisfaction surveys and 29.2% reduction in maintenance cost