Experience

Koala Living

• Australia
• Retail
• 1 - 100 Employee

• Customer Service Supervisor

  • Mar 2021 - Present

  Escalations Supervisor Escalations Supervisor



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Consultant

  • Aug 2017 - Feb 2021

  A position with an all-around task while being in the front line. With this experience, I have mastered being an independent and trustworthy employee. My product knowledge, computer literacy, reading & listening comprehension, written & verbal communication are honed to the best form. All are required to achieve premium customer service in the fields of sales, billing, technical, order management, and escalations. A position with an all-around task while being in the front line. With this experience, I have mastered being an independent and trustworthy employee. My product knowledge, computer literacy, reading & listening comprehension, written & verbal communication are honed to the best form. All are required to achieve premium customer service in the fields of sales, billing, technical, order management, and escalations.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jul 2016 - Aug 2017

  I was endorsed to a Telecommunication account that is based in Australia. I am trained to assist billing payments, inquiries, and disputes. I was then trained to be part of the order management team where the task is to call customers to finalize their orders, schedule appointments and document specific details for the technicians. I was endorsed to a Telecommunication account that is based in Australia. I am trained to assist billing payments, inquiries, and disputes. I was then trained to be part of the order management team where the task is to call customers to finalize their orders, schedule appointments and document specific details for the technicians.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Apr 2013 - Apr 2015

  This is a Telecommunication account (Comcast) which is considered to be one of the big names in the US before. We were trained in two departments, which are the billing and technical department. The unique skill I gained during my stay is multitasking. This job requires you to chat/message 2-3 customers at a time during your whole shift. This is a Telecommunication account (Comcast) which is considered to be one of the big names in the US before. We were trained in two departments, which are the billing and technical department. The unique skill I gained during my stay is multitasking. This job requires you to chat/message 2-3 customers at a time during your whole shift.



Dynata

• United States
• Market Research
• 700 & Above Employee

• Market Researcher

  • Jun 2012 - Nov 2012

  Our task is to call customers who recently visited the store or purchased a product from the client to do a survey of their experience. I have mastered the manners of how to get an outbound call successful and keeping the customer through out the call. Our task is to call customers who recently visited the store or purchased a product from the client to do a survey of their experience. I have mastered the manners of how to get an outbound call successful and keeping the customer through out the call.