Experience

American Red Cross Texas Gulf Coast Region

• United States
• Public Safety
• 1 - 100 Employee

• Volunteer

  • Aug 2013 - Present



Quest Diagnostics Employer Population Health

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• PSR II Phlebotomist

  • Sep 2018 - Nov 2020

  Job Accountabilities (Responsibilities) 1.Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams. 2.Administer oral solutions according to established training. 3.Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. 4.Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders. 5.Enter billing information and collect payments when required, including the safeguarding of assets and credit card information. 6.Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order. 7.Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed. 8.Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions. 9.Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. 10.Assist with compilation and submission of monthly statistics and data. 11.Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs. 12.Complete training courses and keep up-to-date with the latest phlebotomy techniques. Show less



Physician Laboratory Services

• Medical Assistant Administrative and Clinical / Phlebotomist

  • Feb 2009 - Nov 2011

  Administration and billing abilities. Delivered customer satisfaction through appropriate interactions and responsiveness to customer’s needs. Performed proper setup of all equipment and disposable supplies. Prepared phlebotomy work area according to established procedures. Collected blood samples and other laboratory specimens. Disposed of all contaminated disposable equipment. Ensured that all equipment and work area is maintained in a clean organized manner. Ensured that supplies were available to perform necessary tasks. Reported all unsafe situations or conditions to supervisors. Assisted in emergency medical procedures when necessary. Show less



Banfield Pet Hospital

• United States
• Veterinary Services
• 700 & Above Employee

• Pet Care Assistant

  • Mar 2009 - Jun 2009

  Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecal, smears, and skin scrapings as allowed by state rules and regulations. Maintain the flow of the Cycle of Service in accordance with position. Provide Client Education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets. Serve as support to the Client Services Coordinator staff on an as-needed basis. Hold or restrain pets during an examination, treatment, or inoculation. Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations. Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician). Bathe and dip pets when necessary to treat dermatological conditions (when advised by a veterinarian or veterinary technician. Clean the surgical suite and instruments. Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols. Other job duties as assigned Show less



Knapp Medical Center

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Medical Assistant-Phlebotomist

  • Sep 2006 - Feb 2009

  Performed administrative and clinical duties. Prepared treatment rooms for patients’ examinations, by keeping the rooms neat and clean. Measured vital signs, weight, and height. Recorded patients' medical history, vital statistics and information such as test results. Collected blood specimens and other laboratory specimens. Ensured that all equipment and work area is maintained in a clean and organized manner, and that all equipment operates properly. Ensured that supplies were available to perform necessary tasks. Assisted in emergency medical procedures when necessary. Used Glucometer, cardiac reading equipment, analyzed arterial blood gasses, and reported results to physician or lab technician. Performed phlebotomy duties in all areas of the hospital such as nursery, ICU, ER, triage, outpatient, wound care, dialysis, and labor and delivery. Show less



Ticketmaster

• United States
• Entertainment Providers
• 700 & Above Employee

• Customer Service Representative/ Sales Agent

  • Oct 2004 - Jul 2006

  Bilingual in-bound, customer services and entertainment ticketing sales. Trainee assistant provided information about products and kept records of customer interactions and transactions. Resolved account issues and determined charges for services, collected deposits, payments, or arrange billing issues. Bilingual in-bound, customer services and entertainment ticketing sales. Trainee assistant provided information about products and kept records of customer interactions and transactions. Resolved account issues and determined charges for services, collected deposits, payments, or arrange billing issues.



CONVERGYS CORP

• Pharr, Texas

• Customer Service Representative/Sales/Troubleshooting Agent

  • Dec 2003 - Jul 2004

  Bilingual in-bound calls to establish accounts for DIRECTV Company. Took payments, troubleshoot equipment, answered questions that customers may have, sold equipment, and offered programming services. Performed activities such as exchanging merchandise, refunding money, and adjusting billings. Checked to ensure that appropriate changes were made to resolve customers' problems and examine all relevant information to assess the validity of complaints and to determine the potential causes. Bilingual in-bound calls to establish accounts for DIRECTV Company. Took payments, troubleshoot equipment, answered questions that customers may have, sold equipment, and offered programming services. Performed activities such as exchanging merchandise, refunding money, and adjusting billings. Checked to ensure that appropriate changes were made to resolve customers' problems and examine all relevant information to assess the validity of complaints and to determine the potential causes.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Communications Specialist/Networking/Computer software and Hardware Repair Specialist

  • Mar 1999 - Jun 2003

  Oversee the daily performance of automobile mechanics and computer systems. Answer user inquiries regarding computer software or hardware operation to resolve problems. Enter Commands and observe system functioning to verify correct operations and detect errors. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Refer major hardware or software problems or defective products to vendors or technicians for service. Performed Dispatcher, automotive mechanical duties and other duties as assigned. Show less