Experience

The Royal Victorian Eye and Ear Hospital

• Australia
• Hospitals and Health Care
• 200 - 300 Employee

• Information Technology Service Desk Technician

  • Nov 2019 - Present

  •Taking ownership of incidents, problems and service requests presented to the Help-desk throughout their life-cycle to ensure timely and effective resolution •Be the first point contact to all the staff & clients via phone and face to face. •Applies critical thinking to complex user requests, and provides as much context and information as possible to deliver the best solutions as quickly as possible. •Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network. • Active directory & Logging all the client’s queries and responding to them with a call or email on time, Fixing user account issues like unlock, reset password, change password, enable and disable accounts. •Troubleshoot and triage hardware and software issues •Responding to and appropriately escalating system incidents and alerts •Setup and distribute PC's and laptops across the offices •Supports user requests and performs break/fix or remote installations as needed. •Assists remote users with access problems ranging from password resets to network access failures. •Experience in Mac, IPhone and Android Wi-Fi and email set up for employees. Creating new user ID to employees and clients and responding to the break downs with internal software •Attends and participates in weekly team syncs by driving actionable discussions. •Displays learning agility by actively seeking answers when technically challenged. •Seeks feedback from other Help Desk Technicians to optimize and improve support, Show less



Probiotec Limited

• Melbourne, Australia

• Customer Service Representative

  • Nov 2018 - Nov 2019



P & M

• Melbourne, Australia

• Administrative Office Assistant/Receptionist

  • Nov 2017 - Nov 2018



bp

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Trainee Assistant Manager

  • Oct 2016 - Oct 2017

• Customer Service Representative

  • Oct 2014 - Nov 2016



ARPF

• Hyderabad Area, India

• Customer Service Specialist

  • Sep 2010 - Aug 2014