Support Officer

• Nov 2022 - Present

Support Engineer - Airtime

• Feb 2022 - Dec 2022

First Point of Contact to Customers. Monitor and Check Customer Links, Understand, Provide solution and Resolve issues or Escalate to service providers and get it resolved. Field Activity – Installation and Commissioning of VSAT and TVRO systems Support for Navarino – Infinity system. First Point of Contact to Customers. Monitor and Check Customer Links, Understand, Provide solution and Resolve issues or Escalate to service providers and get it resolved. Field Activity – Installation and Commissioning of VSAT and TVRO systems Support for Navarino – Infinity system.

Project Manager - Technical Support

• Jan 2018 - Dec 2022

- Generating and Executing Projects. - Planning, Designing and Implementation of Wide Area Networks for various customers. - Site survey, analyze requirement of IT hardware needed and supervision and execution of projects in Datacenter - Installation, Commissioning, Site Survey for auto tracking VSAT and TVRO,UHF,VHF,DGPS and Network systems - Troubleshooting LAN/WAN related Issues - Installation & Configuration of Routers at the customer end, which is integrated with Leased line Modem or ISDN - Administering network security through Installation and maintenance of security Devices like firewall - Configuring and Installing the Voice over Internet protocol devices at the customer’s end. - Configuration and Maintenance of Bandwidth managers Emerging Technologies – B/W Managers - Installation and troubleshooting Leased line modem and Radio Modem - Maintain network uptime of 99% and service uptime of 100% - Planning & scheduling the network and service down time for various upgrades and maintenance - Generation of Network and Service Performance reports and addressing various issues from time to time - Generation of Inventory management reports and planning for procurement Show less

Service Engineer - Technical Support – Maritime

• Oct 2012 - Dec 2017

- Upon Accepting jobs, prepare for tools, Spares and get ready for job - Installation, Commissioning, Site Survey for auto tracking VSAT and TVRO systems - Tracking systems for annual service and repair jobs, assigning technician and verify the completion of work - Support and Train Dealer technicians - Update system knowledge through Inmarsat learn system - Generation of Network and Service Performance reports and addressing various issues from time to time - Upon Accepting jobs, prepare for tools, Spares and get ready for job - Installation, Commissioning, Site Survey for auto tracking VSAT and TVRO systems - Tracking systems for annual service and repair jobs, assigning technician and verify the completion of work - Support and Train Dealer technicians - Update system knowledge through Inmarsat learn system - Generation of Network and Service Performance reports and addressing various issues from time to time

Service Engineer - Technical Support – Maritime

• Aug 2009 - Oct 2012

- Installation, Commissioning, Site Survey for auto tracking VSAT and TVRO systems and Data Center at Customer Premises - Installation, commissioning, Site Survey of DGPS system – veripos - Installation & Configuration of Routers at the customer end, which is integrated with Leased line Modem or ISDN - Administering network security through Installation and maintenance of security Devices like firewall - Configuring and Installing the Voice over Internet protocol devices at the customer’s end. - Configuration and Maintenance of Bandwidth managers Emerging Technologies – B/W Managers - Installation and troubleshooting Leased line modem and Radio Modem - Maintain network uptime of 99% and service uptime of 100% - Planning & scheduling the network and service down time for various upgrades and maintenance - Generation of Network and Service Performance reports and addressing various issues from time to time - Generation of Inventory management reports and planning for procurement - Control of complete VSAT and DGPS system Show less

Project Manager Technical Support

• Mar 2006 - Jul 2009

- Planning, Designing and Implementation of wireless Networks, OFC, mobile TVRO and Mobile VSAT. - Installation & Configuration of Routers at the customer end, which is integrated with Leased line Modem or ISDN - Administering network security through Installation and maintenance of security Devices like firewall - Configuring and Installing the Voice over Internet protocol devices at the customer’s end. - Planning & scheduling the network and service down time for various upgrades and maintenance - Generation of Network and Service Performance reports and addressing various issues from time to time - Generation of Inventory management reports and planning for procurement - Providing technical support to all over India. - Administration of zone. Show less

Project Manager Technical Support

• Aug 2005 - Feb 2006

- Generating and Executing Projects. - Planning, Designing and Implementation of Wide Area Networks for various customers. - Execution of OFC learning and projects - Generating and Executing Projects. - Planning, Designing and Implementation of Wide Area Networks for various customers. - Execution of OFC learning and projects

Customer Support Executive

• Oct 2004 - Jun 2005

- Generating and Executing Projects. - Planning, Designing and Implementation of Wide Area Networks for various customers. - Troubleshooting LAN/WAN related Issues - Installation & Configuration of Routers at the customer end, which is integrated with Leased line Modem or ISDN - Administering network security through Installation and maintenance of security Devices like firewall - Configuring and Installing the Voice over Internet protocol devices at the customer’s end. - Configuration and Maintenance of Multi Router Traffic Grapher (Cacti version 8) at Network operating centre end. - Configuration and Maintenance of Bandwidth managers (Emerging Technologies – B/W Managers - Installation and troubleshooting Leased line modem and Radio Modem - Maintain network uptime of 99% and service uptime of 100% - Planning & scheduling the network and service down time for various upgrades and maintenance - Generation of Network and Service Performance reports and addressing various issues from time to time - Generation of Inventory management reports and planning for procurement Show less

Customer Support Executive

• Oct 2000 - Dec 2003

 Planning, Designing, installation and configuring RF Modems of Wide Area Networks, VHF and UHF for customers. - Troubleshooting Wi-LAN related Issues - Installation & Configuration of Routers at the customer end (If necessary) - Generating new customers and executing orders - Providing after sales support  Planning, Designing, installation and configuring RF Modems of Wide Area Networks, VHF and UHF for customers. - Troubleshooting Wi-LAN related Issues - Installation & Configuration of Routers at the customer end (If necessary) - Generating new customers and executing orders - Providing after sales support