Experience

Corestream
• United States
• Software Development
• 100 - 200 Employee
• Billing Specialist

  • Feb 2022 - Present


Humana

• Brazil
• Professional Training and Coaching

• Claim Research Unit Representative

  • Jul 2016 - Feb 2022

  Receive, document and resolve customer inquiries by using established best practices Build lasting relationships with Humana’s customers Educate customers, providers and employers about Humana’s products and services over the telephone Receive, document and resolve customer inquiries by using established best practices Build lasting relationships with Humana’s customers Educate customers, providers and employers about Humana’s products and services over the telephone



Rainbow Rhymes Learning Center

• Insurance
• 1 - 100 Employee

• Lead Teacher

  • Jan 2015 - Jan 2016

  • Create an enthusiastic classroom environment and lesson plan favorable to learning and suitable to the physical, social, and emotional growth of students • Emphasize on language growth and develop linguistic skills • Offer activities and opportunities that give confidence, curiosity, and problem-solving skills • Utilize books, tools and instructional materials suitable for the early childhood program • Focus on culturally diversified experiences in the classroom • Maintain attendance records of children • Participate in team planning sessions with all project employees



Lehman College

• United States
• Higher Education
• 1 - 100 Employee

• Office Assistant

  • Sep 2011 - May 2014

  Highly skilled in greeting visitors, determining nature of business and directing to concerned person• Able to give accurate and detailed information to visitors• In-depth knowledge of typing correspondences, reports and other documents• Proven record of answering telephone, giving relevant information to callers and routing calls to appropriate individual• Demonstrated ability to schedule appointments and meetings• Well versed in taking and compiling minutes of meetings• Thorough understanding of making copies of printed documents, and filing correspondences, reports and records• Quick at compiling and typing statistical reports and charts• Adept at arranging travel schedules and reservations• Computer: Extremely proficient in Microsoft Office applications• Communication: Able to work and converse efficiently with all levels of colleagues, clients and other external contacts

• Student

  • Sep 2010 - May 2014

  As a Sociology Major and Minor in History I volunteered for numerous campus activity. I am a student of the Herbert H. Lehman Center of Leadership Academy and have been working on a project for single parents that are struggling with studies on campus (My hope is to provide service where these single parents could be assisted with there studies by providing in home tutoring) I hope to have this service fully active for 2013 Fall semester. I am the Vice President of the Differently Abled Students and Friend (DASF) and I am a member of the Caribbean Student Association (CSA).



East Coast Orthotic & Prosthetic Corporation

• Financial Investigator

  • Jun 2009 - Apr 2010

  • Investigated claims, evaluated exposure, and determined whether benefits were payable • Entered daily data updates, handled maintenance of diary system, and monitored computer reports for accuracy • Authorized, controlled, and processed medical treatment and work with multiple specialist • Responded to various administrative inquires • Performed telephone coverage and clerical support and responded to general email inquiries • Investigated claims, evaluated exposure, and determined whether benefits were payable • Entered daily data updates, handled maintenance of diary system, and monitored computer reports for accuracy • Authorized, controlled, and processed medical treatment and work with multiple specialist • Responded to various administrative inquires • Performed telephone coverage and clerical support and responded to general email inquiries



Macy's

• 1 - 100 Employee

• Sales Associate

  • May 2006 - Apr 2010

  • Provided top-notch customer service and handled customer complaints • Coordinated purchases, inventory management and disbursement of supplies • Assisted in recruiting, training and supervising personnel • Assisted in creating a selling environment focusing on customer service and performance objectives • Documented problems associated with store registers and generated reports as necessary • Provided top-notch customer service and handled customer complaints • Coordinated purchases, inventory management and disbursement of supplies • Assisted in recruiting, training and supervising personnel • Assisted in creating a selling environment focusing on customer service and performance objectives • Documented problems associated with store registers and generated reports as necessary