VENERA OKOVA

Office manager at Smartclip
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Contact Information
us****@****om
(386) 825-5501
Location
Milan, Lombardy, Italy, IT
Languages
  • Italiano Native or bilingual proficiency
  • Bulgaro Native or bilingual proficiency
  • Russo Elementary proficiency
  • Inglese Professional working proficiency

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Experience

    • Germany
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Office manager
      • Nov 2019 - Present

    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Office Manager
      • Jan 2019 - Nov 2019

      -Oversee and support all administrative duties in the office and ensure the office operates smoothly -Manage office supplies inventory and place orders when necessary -Develop office policies and procedures, and ensure they are implemented appropriately -Manage the CEO agenda, arranging meetings and business events. -Filter requests for information, identify issues which need immediate attention and manage conflicting priorities -Support the CEO with his email correspondence -Make travel and accommodation arrangements -Plan staff events i.e summer and Christmas parties -Provide assistance for coworkers at office -Support the HR team on the newcomers / leavers process Show less

    • Italy
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Vendite
      • Feb 2017 - Nov 2019

    • Switzerland
    • Retail Luxury Goods and Jewelry
    • 700 & Above Employee
    • Vendite
      • Nov 2015 - Feb 2017

  • Onwardluxurygroup
    • Luxury department store “ La Rinascente”- Milan
    • Senior sales assistant Chloè
      • Jul 2014 - Jun 2015

      • Actively greeting customers and maintaining a level of conversation during their store visit. • Taking decisive action to improve the branch performance • Dealing with all customer complaints in a professional and courteous manner • Maintaining superb visual standards within the store. • Promoting specific lines under the guidance of management • Unpacking and checking all new stock deliveries • Actively greeting customers and maintaining a level of conversation during their store visit. • Taking decisive action to improve the branch performance • Dealing with all customer complaints in a professional and courteous manner • Maintaining superb visual standards within the store. • Promoting specific lines under the guidance of management • Unpacking and checking all new stock deliveries

    • Italy
    • Entertainment Providers
    • 100 - 200 Employee
    • Marketing Coordination
      • Aug 2013 - Jul 2014

      • Develop and esecute the marketing plan: provided market strategies according to relevant market specificites ; • Developed and coordinated multimedia packages including brochures, letters, purchase displays; • Social events coordinator: conducted research to identifly new opportunities for bringing about innovation in events; worked on determining a suitable layout and theme for the event; trained new and esisting staff prior to the event so that all operations and duties were executed smoothly and as guidelines; • Supplier relationship managment: activities to engage in with different suppliers and planning and execution of all interactions; Show less

    • Italy
    • Gambling Facilities and Casinos
    • 1 - 100 Employee
    • Area manager
      • May 2012 - Jul 2013

      • Driving and maximizing the sales and profitability of the stores to achieve growth • Recruting and provide training,educational workshop and challenging oppurtunities for enhancing career growth of employees, • Monitoring team’s performance and motivating them to reach targets • Organizing, preparing and arranging promotional materials and displays. • Keeping up to date with products and competitors • Collecting customer feedback and market research • Driving and maximizing the sales and profitability of the stores to achieve growth • Recruting and provide training,educational workshop and challenging oppurtunities for enhancing career growth of employees, • Monitoring team’s performance and motivating them to reach targets • Organizing, preparing and arranging promotional materials and displays. • Keeping up to date with products and competitors • Collecting customer feedback and market research

    • Store manager
      • Nov 2010 - Feb 2012

      • Reaching sales target and increasing profits • Monitoring and review staff and store performance on a regular basis. • Dealing with all customer service issues such as queries and complaints • Interviewing and recruiting new staff • Organising rotas and holidays • Training, supervising and appraising staff. • Reaching sales target and increasing profits • Monitoring and review staff and store performance on a regular basis. • Dealing with all customer service issues such as queries and complaints • Interviewing and recruiting new staff • Organising rotas and holidays • Training, supervising and appraising staff.

Education

  • UNIVERSITÀ DEGLI STUDI DI MILANO – BICCOCA
    MARKETING, COMUNICAZIONE AZIENDALE, MERCATI INTERNAZIONALI
    2006 - 2010
  • Università degli Studi di Milano

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