Head of Workplace Consultancy

• Jul 2023 - Present

We continue to deliver the same level of service in a different form as JLL preferred partner We continue to deliver the same level of service in a different form as JLL preferred partner

Head of Workplace Consultancy

• Oct 2021 - Jun 2023

Workplace TransformationWorkplace StrategyChange ManagementHybrid Ways of Working

Senior Workplace Consultant

• Apr 2020 - Oct 2021

Providing workplace consulting services along the client journey from workplace strategy through change management to post-occupancy evaluation. Helping companies setup the new normal. Combining client understanding with JLL knowledge and experience to create workplaces to thrive in.

Workspace Consulting Methodologist

• May 2019 - Apr 2020

New product development, evolution of existing approach to pre-relocation and post-relocation services, workspace consultants' support in client projects across Europe. New product development, evolution of existing approach to pre-relocation and post-relocation services, workspace consultants' support in client projects across Europe.

Workspace Consultant

• Mar 2018 - Apr 2019

Was working as a workspace consultant in a full-service workspace design studio, a partner to the clients in their journey of making their offices more productive and human-centric. Stepped in early in the process to capture all the necessary information and insights needed for proper understanding of a client’s situation and translated these into comprehensive and valuable workspace strategy built on both the collected data and knowledge of productive working environments. Was working as a workspace consultant in a full-service workspace design studio, a partner to the clients in their journey of making their offices more productive and human-centric. Stepped in early in the process to capture all the necessary information and insights needed for proper understanding of a client’s situation and translated these into comprehensive and valuable workspace strategy built on both the collected data and knowledge of productive working environments.

Account Director

• Sep 2016 - Feb 2018

Was leading a client service team operating in field of customer experience, taking care of research projects mainly for energy providers, petrol station chains and financial institutions. Everyday tasks ranged from the team management and supervising individual projects to taking care of the main clients and participating in more complex and strategic tasks. Acted as a methodological expert within the wider team.

Associate Director

• Mar 2016 - Aug 2016

Account Manager

• Oct 2011 - Feb 2016

Was part of a team focused on customer satisfaction and loyalty, handling mainly research projects for financial institutions, energy providers and mobile operators. Main activities and responsibilities included full client services, project management, research design and reporting. Additional experience in both robust strategic studies and immediate satisfaction measurements.

Account Manager (secondment in Ipsos Switzerland)

• Jun 2015 - Sep 2015

Was parf of a global team working on large scale customer advocacy project for an insurance company, coordinating day-to-day activities of local teams, providing client services and being responsible for report templates and delivery.

External Project Manager and Methodological Advisor

• Sep 2016 - Jun 2017

Phase 1: Czech representative in a global designing team of a new international customer experience program, being jointly responsible for creating global blueprint and guidelines of the program, from data collection through online reporting to change management. Phase 2: External project manager during Czech implementation, being responsible mainly for coordinating, advising and getting sign offs during designing phase, ensuring that global guidelines are followed and local specifics reflected at the same time. External cooperation from Ipsos. Show less

Seminar tutor

• Oct 2011 - Dec 2013

Provided lectures on quantitative research methodologies and feedback to first-year Bachelor students regarding their methodology projects. Due to the students' high evaluation, we were granted a 'Golden Course' award in 2012. Provided lectures on quantitative research methodologies and feedback to first-year Bachelor students regarding their methodology projects. Due to the students' high evaluation, we were granted a 'Golden Course' award in 2012.

Language Course Coordinator

• Jun 2009 - Sep 2011

Mainly responsible for organizing both General and Business English courses (some other languages as well) for all levels ranging from beginner to advanced. Mainly responsible for organizing both General and Business English courses (some other languages as well) for all levels ranging from beginner to advanced.