Experience

Young Engineers e2

• Israel
• Education Administration Programs
• 100 - 200 Employee

• Business Administrator

  • Aug 2021 - Present

  Screening and transferring incoming calls, taking down messages, and transmitting information and documents to internal personnel. Evaluating operational practices and identifying improvement opportunities to develop revisions for systems and procedures. Studying processes, implementing cost reductions and developing reporting procedures to maintain administrative workflow. Cultivating positive relationships with vendors to deliver a timely and cost-effective supply of services and materials. Optimizing customer experience by delivering superior services and effectively troubleshooting issues. Maintaining an overall safe work environment with employee training programs and enforcement of safety procedures. Networking with industry professionals to exchange best practice knowledge and stay abreast of the latest developments. Show less



World greatest Rejuvenation

• Customer Service Agent

  • Nov 2021 - Nov 2022

  Answering customers' inquiries via Chat, Email, and Social Media and providing the right information, ensuring a positive service experience and customer satisfaction. Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services. Resolving and following up on delayed or broken orders with the packaging team and shipping team(USPS) Responding efficiently and accurately to customers, explaining possible solutions, and ensuring customers feel supported and valued. Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed. Communicating with other departments to answer customers’ inquiries, solve their problems and fulfill their needs Understanding and striving to exceed metrics while providing excellent consistent customer service while utilizing CRM software, databases, scripts, and tools appropriately Making sales or recommendations for services that may better suit customers’ needs. Show less



KRA(KENYA REVENUE AUTHORITY)

• Kenya
• Financial Services
• 700 & Above Employee

• Finance Intern

  • Jan 2021 - Jul 2021

  Accounting and reconciliation of the revenue collected by KRA Monitoring of revenue collected for the exchequer Assisting in responding to internal and external queries Participate in the implementation of audit recommendations Responding to taxpayers' queries Day-to-day operations in the revenue reconciliation section Reconciliation of KRA revenue collection vs. remittance made to the National treasury Continuous update of the cashbook Accounting and reconciliation of the revenue collected by KRA Monitoring of revenue collected for the exchequer Assisting in responding to internal and external queries Participate in the implementation of audit recommendations Responding to taxpayers' queries Day-to-day operations in the revenue reconciliation section Reconciliation of KRA revenue collection vs. remittance made to the National treasury Continuous update of the cashbook



RSM Eastern Africa

• Kenya
• Accounting
• 100 - 200 Employee

• Audit Trainee

  • Jan 2020 - Apr 2020

  Participated in fieldwork as a team member in various assignments, reported to the audit senior, and coordinated communications with the client Conducted analysis on statutory deductions and tax returns to confirm compliance and accuracy and determine any penalties or interest as applicable Performed reviews of audit documents, identified accounting and auditing issues and performed research to solve those issues. Applied concepts of risk assessment, and perform tests of internal controls. Review of clients' accounting policies to ensure consistency with IFRS. Review, design, and operational effectiveness of internal controls and advise clients on areas of weakness that require remedial action Show less



ACCA

• Civic and Social Organizations
• 1 - 100 Employee

• Brand Ambassador

  • Jun 2019 - Mar 2020

  President of the ACCA Brand Ambassador Program. Answer to any ACCA related questions and make consultation and make activations for students in their campus Participate directly in organizing ACCA events and activations Keep track of the ACCA students on Campus Participate in ACCA events Actively promote ACCA on social media Support students’ seminar and events organized by the ACCA Kenya office Raising ACCA’s profile and enhancing its reputation among students Show less



Youth for Technology Foundation (YTF)

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Trainer

  • Sep 2019 - Jan 2020

  We are knowledge purveyors. We train. We equip. We empower. We teach people how to learn, equipping them with critical thinking, problem solving and creativity skills grounded in technology. This allows them to marry practical, technical knowledge with soft skills to create a sustainable, thriving future. We are knowledge purveyors. We train. We equip. We empower. We teach people how to learn, equipping them with critical thinking, problem solving and creativity skills grounded in technology. This allows them to marry practical, technical knowledge with soft skills to create a sustainable, thriving future.

• Facilitator

  • Apr 2018 - Sep 2019

  Helping children understand and appreciate the world of STEM Planning the content and sequence of projects, providing immediate feedback on student work and discussion, and evaluating students with the end goal of impacting life-long and self-directed learning skills Enhance the development of cognitive skills for problem-solving process Development of self-monitoring skills to identify the learning needs Development of habitual student-initiated questioning Preparation of STEM-based holiday camps Show less


Upwork
• United States
• IT Services and IT Consulting
• 300 - 400 Employee
• Professional Freelancer

  • Sep 2018 - Feb 2019