Velmer Magaya
Information Technology Engineer and Helpdesk Manager at Fast Forward IT- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Professional working proficiency
Topline Score
Bio
Credentials
-
PRINCE2® Foundation Certification Training
AXELOS Global Best PracticeAug, 2020- Oct, 2024 -
ITIL Foundation Level
PeopleCertJun, 2017- Oct, 2024
Experience
-
Fast Forward IT
-
Netherlands
-
Computer and Network Security
-
1 - 100 Employee
-
Information Technology Engineer and Helpdesk Manager
-
Oct 2018 - Present
In charge of 10 different small-medium organizations' IT with a total of 400 user computers. Responsible for providing 1st, 2nd and 3rd line Support, managing servers and backups. • Managing and handling more than 50 tickets daily with 99% success. • Enhanced help desk ticket system, reducing solution time by 35%. • Installing and running software applications for clients. • Managing 365 server admin and Azure Portal (Microsoft and GoDaddy). • Windows server administration (Server 2012, 2016). • Implementing Security measures and constantly updating network Security protocols. • Setting up, managing and deleting user accounts in active directory creating, enabling and disabling email accounts for users on Outlook Exchange Server as per Client's request. • Managing User ERP systems (SAGE PREMIER, Argus Software, SAP). • Managing Systems security firewalls and network security. • Setting up Virtual Machines using Amazon Web Services and managing them. • Setting up and managing antivirus software for users: Sophos, threatlocker and sentinel one. • Managing application console for different organizations: Adobe, Solidworks, Bluebeam. • Operated Connectwise Remote software, Sophos Anti-Virus software and Kiosk setup. • Setup for Quickbooks, Solidworks, threatlocker and IT glue. • Managing and monitoring Meraki devices for user connection. • Managing cisco routers and Aps on Meraki environment. • In charge of system design and implementation according to client specific needs. Show less
-
-
-
Clavax
-
United States
-
IT Services and IT Consulting
-
100 - 200 Employee
-
Technical Sales and Customer Support Engineer
-
Jan 2016 - Aug 2018
• Coordinated all contacts with customers, provide technical clarifications, provide sales support, and ensure customer satisfaction. • Researched, evaluated, and recommended new or improved systems, products and services. • Liaised with suppliers and customers for specific router requests. • Configured IT equipment. • Facilitated staff training and developed training manuals for new devices and systems. • Involved in project management and budget preparations and presentation. • Coordinated all contacts with customers, provide technical clarifications, provide sales support, and ensure customer satisfaction. • Researched, evaluated, and recommended new or improved systems, products and services. • Liaised with suppliers and customers for specific router requests. • Configured IT equipment. • Facilitated staff training and developed training manuals for new devices and systems. • Involved in project management and budget preparations and presentation.
-
-
-
-
Network Engineer/Helpdesk Support Technician
-
Aug 2011 - Dec 2015
• Provided helpdesk support services to various clients. • Analyzed, detected, identified and corrected technical problems and deficiencies • Troubleshot computer, Internet connection, and network problems using information provided by the user to determine the source of computer, Internet connection, and network problems assists users in fixing the problems over the phone. • Managed company operating system, software updates, hardware upgrades, antivirus, and firewalls for protection against various threats. • Set up hotspots in new locations, replacing damaged hardware, and upgrading hardware in existing locations. • Configured and managed Mikrotik Routers and VOIP phones. • Designed HTML based user login portal pages. • Created Vlans for clients on wireless routers and managing them. • Programmed dome CCTV cameras for the company and mounting them inside and monitoring software updates. • Set up and managing unifi servers. • Managed the company hardware and software systems for smooth operations. • Provided backup routines for wireless routers in case of crushing or natural disaster problems Show less
-
-
-
-
IT Desktop Engineer
-
Jan 2010 - Dec 2010
• Created Daily Navision Backup for the company • Assisted IT Manager in setting up the ICT Polices and daily Departmental reports for briefings. • Purchased and upgraded hardware and software applications for all users. • Attended to User Faults, Navision Users and general network problems using team viewer software, VNC software to access user computersremotely. • Installed and Monitored OS, applications and utilities - Windows (7; XP; Vista), office, Symantec, SSPOS, Adobe, Ubuntu Linux OS • Assisted in Hardware configurations, Setting up all hardware components- PCs, Printers, Fax and Photocopier • Supported E-mail set up – Linux server for email, setting up outlook express and Microsoftoutlook • Trained Users on how to use computers and ERP software • Installed Anti-virus software, running updates and reviving damaged hard drives • Managed company database – SQL server 2008. • Set up and monitoring training sessions for users whenever there’s a system upgrade. • Assisted Superiors in drawing up reports from ERP and drawing up departmental Strategies. Show less
-
-
Education
-
Africa University
BSc. Computer and Information Systems -
Harare Institute of Technology
Master of Technology - MTech, Cloud Computing
Community
