Experience

John Grace Restoration

• United States
• Construction
• 1 - 100 Employee

• General Manager

  • Aug 2022 - Present



Octapharma Plasma, Inc.

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Senior Center Director

  • Aug 2020 - Aug 2022

• Center Director

  • Oct 2019 - Aug 2020

  -Oversee 40+ staff members and direct reports of physicians, nurse, managers, supervisors, phlebotomist, and support staff.-Achieved an internal audit score of 16 pts, Outstanding; which resulted in a 70 point decrease from previous IQA score of 86 pts, Needs Improvement.-Analyzed and identified inefficiencies within each department and implemented operational changes and strategies which resulted in increases liters and production.-Ensuring excellent customer service is provided within the center through efficient processing times and focus on the donors' experience.-Established center as a training facility. Trained and developed 2 Assistant Managers and 1 Center Director for the company.-Helped current leadership team improve in delegation, execution, and critical thinking within the operations.-Involved in special projects supporting the Regional Director

• Manager

  • Dec 2017 - Oct 2019

  Leads employee relations through communication, coaching, training, and development. Builds and maintains a professional and courteous relationship with donors that will stimulate donor retention and production growth. Ensures projected production budget is met in both quantity and potency.



Logan's Roadhouse

• Restaurants
• 700 & Above Employee

• General Manager

  • Nov 2016 - Dec 2017

  Leading, managing, selecting, training, and scheduling management team. Restructured two low performing restaurants by leading and managing the team to a higher level of accountability, with a relentless focus on the guest experience. Developed management team and developed kitchen manager to be an emerging General Manager. Leading, managing, selecting, training, and scheduling management team. Restructured two low performing restaurants by leading and managing the team to a higher level of accountability, with a relentless focus on the guest experience. Developed management team and developed kitchen manager to be an emerging General Manager.



Red Lobster

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • Oct 2015 - Nov 2016

  Leading, managing, selecting, training, and scheduling management team. Turned around a low performing restaurant, with a P&L focus, doubling performance sales. Coached management team, improving their effectiveness, certifying each manager in their corresponding department, developing the managers to be emerging General Managers.

• Manager

  • Feb 2007 - Oct 2015

  Focused on driving sales, performance earnings, guest volume and guest satisfaction ratings. HACCP compliance, P&L reporting, inventory, and attending regular daily operations.