Product Manager

• Jun 2022 - Present

Creative Writer

• Mar 2019 - Present

- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content. - Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher. - Produced original, creative content for promotional advertisements and marketing materials. - Reviewed and edited final copy for accuracy and oversaw all phases of production. - Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.

Business Development Representative

• May 2021 - Jul 2021

- Communicated with leadership teams by spearheading regular meetings to discuss objectives.- Addressed and resolved business strategy obstacles to inform stakeholders.- Negotiated, prepared and signed contracts with clients.- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.

Product Manager

• Feb 2021 - Apr 2021

- Established criteria for each milestone within product roadmap as means to measure developmental progress.- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.- Coordinated project planning and execution with team members and team leads.- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.

Customer Loyalty Supervisor

• Jan 2020 - Jan 2021

- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.- Led projects and analyzed data to identify opportunities for improvement.- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.- Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Customer Loyalty Staff

• Dec 2018 - Dec 2019

- Offered friendly and efficient service to all customers, handled challenging situations with ease.- Delivered exceptional level of service to each customer by listening to concerns and answering questions.- Created plans and communicated deadlines to ensure projects were completed on time.- Resolved conflicts and negotiated mutually beneficial agreements between parties.