Experience

Vine Hotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Graduate Program

  • Jul 2022 - Present

  I will go through 4 departments over a period of a year and at the end become a general manager which is my first stepping stone in to the industry giving me practical insight to what the hospitality industry does. I will go through 4 departments over a period of a year and at the end become a general manager which is my first stepping stone in to the industry giving me practical insight to what the hospitality industry does.



Bolsover District Council

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Service Sector Management Placement - Tourism Marketing

  • Feb 2021 - Apr 2021

  As an tourism marketing Intern at Bolsover District Council i would - Review the walking/hiking trail materials they currently use - To make an updated , visually appealing walking tail/hiking brochure and a interactive online web page which can be accessed for on the go travellers As an tourism marketing Intern at Bolsover District Council i would - Review the walking/hiking trail materials they currently use - To make an updated , visually appealing walking tail/hiking brochure and a interactive online web page which can be accessed for on the go travellers



Sevilla Kitsch Hostel Arts

• Calle San Gregorio, Sevilla, Spain

• Front Desk Receptionist

  • May 2019 - May 2019

  I have done work experience abroad as part of my college course it was a placement at a trendy arts hostel in Seville (Spain) , where I was faced with with front and back of house duties such as: - check ins and outs on an computer operated Spanish system , - taking payments , - showing guests to their rooms - giving tours of the facilities available for the guests. - answering any questions, they may have as well as dealing with requests, - help setting up rooms , - doing laundry and pressing bed sheets - answering the phone as well as - writing up police reports which require guests ID which can be in different languages depending on the nationality of the guest



Clarks

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Jun 2018 - Sep 2018

  • Process a high volume of delivery and ensure I meet the timely SLA’s • Cash handling, assisting customers at the till • Trained in measuring children’s shoe fittings to help buy the right sizes • Meeting and greeting customers to ensure they have the best experience within the store • Meeting health and safety regulations especially whilst working with children • Offering alternative options for customers if stock is low to keep the customers loyalty with us • Accountable for targets as a store to which I contributed to on a daily basis • Varied my knowledge on other departments so I could support when we had low staff • Also supported my visual team with merchandising when new stock was rolled out • Dealt really well with pressures of sales/mark downs and still providing a high level of customer service



Winstanley House

• Leicestershire

• Banqueting waitress

  • Jan 2018 - May 2018

  - Assist with the complete setup and breakdown of the banquet area. - Relay food and beverage orders. - Maintain a high level of cleanliness and awareness of sanitary practices. - Anticipate guests’ needs and exceed customer service expectations. - Maintain composure in a fast-paced environment. - Relay important information about orders, allergies and special requests to the appropriate person. - Respond urgently and appropriately to any concerns. - Present in professional appearance and mannerisms.



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Assistant

  • Nov 2016 - Jan 2017

  • Ensure all customers are provided a high level of customer service • Follow health and safety procedures to ensure customer safety • Replenish stock throughout the day to ensure sales are kept sufficient • Upselling boots products to make our customers more commercially aware on deals • Adaptable to all customers with my communication style • Engage with customers and build a rapport quickly • Keeping my knowledge up to date with the latest sales and promotions to share with customers • Dealing with high pressures of Christmas sales and keeping to timely SLA’s