Experience

Tech Expert Group
• Estonia
• Staffing and Recruiting
• 1 - 100 Employee
• Java Development Internship

  • Apr 2023 - Present


Freelancer.com

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Java Freelance Software Engineer

  • Nov 2022 - Present

  ● Java, Angular CLI, Spring ● PostgreSQL, MySQL, H2 databases ● Collaborating with clients to understand their requirements and provide solutions ● Keeping up-to-date with new technologies and programming languages to improve skills and knowledge ● Using tools like Git ● Java, Angular CLI, Spring ● PostgreSQL, MySQL, H2 databases ● Collaborating with clients to understand their requirements and provide solutions ● Keeping up-to-date with new technologies and programming languages to improve skills and knowledge ● Using tools like Git



Starship Technologies

• United States
• Consumer Services
• 300 - 400 Employee

• Starship Remote Assistant Specialist Tier 1

  • Feb 2022 - Present

• Starship Remote Assistant Specialist Tier 2

  • Sep 2021 - Oct 2022

  ● Communicated & solved problems with global teams within real-time live operations● Responsible for risk & safety decisions with troubleshooting software & hardware system● Delivered complex workflows focusing on global quality of service & customer service



Sutherland

• Information Services
• 1 - 100 Employee

• English & Russian Content Guardian

  • Oct 2021 - Aug 2022

  ● Responsible for wide moderation of content adhering to compliance processes ● Executed identification & escalations of problematic use cases to Quality Assurance ● Assisted with the development & deployment of policy life cycle process ● Responsible for wide moderation of content adhering to compliance processes ● Executed identification & escalations of problematic use cases to Quality Assurance ● Assisted with the development & deployment of policy life cycle process



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• iOS Technical Support

  • Apr 2021 - Oct 2021

  ● Handled complex tech support; service cancellations, refunds, customer complaints ● Performed demanding remote software & hardware fault isolation for customers ● Aligned with department stakeholders to ensure high standards of service quality ● Handled complex tech support; service cancellations, refunds, customer complaints ● Performed demanding remote software & hardware fault isolation for customers ● Aligned with department stakeholders to ensure high standards of service quality



ECShops

• Estonia
• Technology, Information and Internet
• 1 - 100 Employee

• Software Engineer Intern

  • Mar 2021 - Aug 2021

  IT platform operations and deployment in e-Commerce. ● Magento 2.3 Platform ● DragDropr CMS Editor (Web Design) ● HTML, CSS ● SQL ● PHP IT platform operations and deployment in e-Commerce. ● Magento 2.3 Platform ● DragDropr CMS Editor (Web Design) ● HTML, CSS ● SQL ● PHP

• Customer Service Specialist

  • May 2018 - Dec 2020

  ● Delivered excellent customer experience over product familiarization & assistance ● Responsible for website tech support reducing customer workflow friction ● Handled cancellations, refunds, purchase consultation within Amadeus system ● Delivered excellent customer experience over product familiarization & assistance ● Responsible for website tech support reducing customer workflow friction ● Handled cancellations, refunds, purchase consultation within Amadeus system



Symington's Limited

• United Kingdom
• Food and Beverage Manufacturing
• 100 - 200 Employee

• Machine Operator

  • Jun 2013 - Apr 2018

  ● Was responsible for inspecting finished products for quality and adherence to customer satisfactions. ● Worked closely with management to deliver project requirements. ● Monitored and evaluated equipment operations. ● Was responsible for inspecting finished products for quality and adherence to customer satisfactions. ● Worked closely with management to deliver project requirements. ● Monitored and evaluated equipment operations.