Experience

Koi Cafe Inc

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Management Trainee

  • Sep 2015 - Present

  - Assists in daily store operations such as store opening and closing duties, kitchen duties, ordering and cashier duties - Oversees daily store operation in the absence of store manager - Managing daily/weekly store inventory - Assists in training of new staff members - Assists in daily store operations such as store opening and closing duties, kitchen duties, ordering and cashier duties - Oversees daily store operation in the absence of store manager - Managing daily/weekly store inventory - Assists in training of new staff members



So Spa by Sofitel, Sofitel Singapore Sentosa Resort & Spa

• Sentosa, Singapore

• Spa Guest Service Supervisor

  • May 2014 - Mar 2015

  - Oversee daily Spa Operations and chairing daily team briefings in the absence of Spa Director - Attends Head of Department meetings in the absence of Spa Director - Oversee and supervise daily Spa Reception duties - Assist in daily spa operations such as Reception and Reservation duties; Requisitioning of spa products and supplies; Retail inventory - Handling guest complaints and inquiries - Served as system admin for Spa Booker system and assisted with set-up and configuration of the system - Staff roster and manpower planning for Spa Reception



Spa Botanica, The Sentosa Resort and Spa

• Singapore

• Guest Service Executive

  • Aug 2011 - Mar 2014

  - Oversee and supervise daily Reception duties - Assist Spa Director and Assistant Manager in overseeing daily spa operations in their absence - Assists in daily spa operations such as Reception and Reservations - Handling guest enquiries and complaints - Oversee and supervise daily Reception duties - Assist Spa Director and Assistant Manager in overseeing daily spa operations in their absence - Assists in daily spa operations such as Reception and Reservations - Handling guest enquiries and complaints



Studio M Hotel - A Millennium & Copthorne Hotel

• Hospitality
• 1 - 100 Employee

• Guest Service Officer

  • Jun 2010 - Dec 2010

  - Served as the Opening Team for Studio M Hotel - Handling guest enquiries and guest complaints - Check-in and Check-out of guests; Cashiering duties; Concierge duties such as arrangement of transportations and luggage delivery; Reservation duties - Served as the Opening Team for Studio M Hotel - Handling guest enquiries and guest complaints - Check-in and Check-out of guests; Cashiering duties; Concierge duties such as arrangement of transportations and luggage delivery; Reservation duties



BB Gymnastics Center

• Kuala Lumpur, Malaysia

• Gymnastics coach (Part Time)

  • Jun 2004 - Jun 2010

  - Assisting head coach in conducting beginner class for children between ages of 4 - 10 years old - Assisting head coach in conducting classes for children with special needs, such as Autism - Assisting head coach in conducting beginner class for children between ages of 4 - 10 years old - Assisting head coach in conducting classes for children with special needs, such as Autism



Teledirect Telecommerce Sdn. Bhd.

• Kuala Lumpur, Malaysia

• Quality Assurance Representative

  • May 2009 - Jul 2009

  - Check through all calls made by Sales Representatives to prospect clients to make sure that all confirmed sales call made was delivered clearly and correctly in accordance to company policies and not misleading of information was given - Approve or Reject sales made by Sales Representatives as per the company policy - Conduct random checks on live calls made by Sales Representatives to prospective clients - Check through all calls made by Sales Representatives to prospect clients to make sure that all confirmed sales call made was delivered clearly and correctly in accordance to company policies and not misleading of information was given - Approve or Reject sales made by Sales Representatives as per the company policy - Conduct random checks on live calls made by Sales Representatives to prospective clients