Vee Kiganda
Marketing Coordinator at translate plus- Claim this Profile
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Bio
Mark Robinson
I have had the real pleasure of working with Vee for almost three years and during this time I was impressed with the way she conducted herself in challenging situations and her work ethic. Vee played a crucial role in ensuring Lebara Customer Services continued to excel and set new standards for customer experience within the Telecoms industry. She successfully delivered a wide range of measures within challenging deadlines and was equally adept at working individually or as part of a larger team. She has a unique set of interpersonal skills and quickly builds rapport with everyone she meets, at every level within the organisation. Vee has a positive attitude and influence on so many of her colleagues and is universally respected by her peers. Vee leads by example in all that she does, and has proven to be a hugely popular member of the team. Calm, bubbly and an eye for detail, Vee has a fantastic work ethic and the ability to naturally motivate others around her. I fully enjoyed working with Vee and thoroughly recommend her to anyone looking to recruit. She would be a huge asset to any organisation and the team would benefit hugely from the plethora of skills she possess. On a personal note Vee is one of the nicest people you could ever meet and it was a pleasure to work alongside her.
Richard Debra
Vee is a great colleague and person. She is very bubbly and keeps the office positive. Vee consistently and creatively gets the brand voice out there through social media and her content writing (e-mail campaigns, blogs, news items and more). She's also heavily involved in internal staff engagement and produces a monthly feel-good and informative newsletter. She has a great future ahead of her.
Mark Robinson
I have had the real pleasure of working with Vee for almost three years and during this time I was impressed with the way she conducted herself in challenging situations and her work ethic. Vee played a crucial role in ensuring Lebara Customer Services continued to excel and set new standards for customer experience within the Telecoms industry. She successfully delivered a wide range of measures within challenging deadlines and was equally adept at working individually or as part of a larger team. She has a unique set of interpersonal skills and quickly builds rapport with everyone she meets, at every level within the organisation. Vee has a positive attitude and influence on so many of her colleagues and is universally respected by her peers. Vee leads by example in all that she does, and has proven to be a hugely popular member of the team. Calm, bubbly and an eye for detail, Vee has a fantastic work ethic and the ability to naturally motivate others around her. I fully enjoyed working with Vee and thoroughly recommend her to anyone looking to recruit. She would be a huge asset to any organisation and the team would benefit hugely from the plethora of skills she possess. On a personal note Vee is one of the nicest people you could ever meet and it was a pleasure to work alongside her.
Richard Debra
Vee is a great colleague and person. She is very bubbly and keeps the office positive. Vee consistently and creatively gets the brand voice out there through social media and her content writing (e-mail campaigns, blogs, news items and more). She's also heavily involved in internal staff engagement and produces a monthly feel-good and informative newsletter. She has a great future ahead of her.
Mark Robinson
I have had the real pleasure of working with Vee for almost three years and during this time I was impressed with the way she conducted herself in challenging situations and her work ethic. Vee played a crucial role in ensuring Lebara Customer Services continued to excel and set new standards for customer experience within the Telecoms industry. She successfully delivered a wide range of measures within challenging deadlines and was equally adept at working individually or as part of a larger team. She has a unique set of interpersonal skills and quickly builds rapport with everyone she meets, at every level within the organisation. Vee has a positive attitude and influence on so many of her colleagues and is universally respected by her peers. Vee leads by example in all that she does, and has proven to be a hugely popular member of the team. Calm, bubbly and an eye for detail, Vee has a fantastic work ethic and the ability to naturally motivate others around her. I fully enjoyed working with Vee and thoroughly recommend her to anyone looking to recruit. She would be a huge asset to any organisation and the team would benefit hugely from the plethora of skills she possess. On a personal note Vee is one of the nicest people you could ever meet and it was a pleasure to work alongside her.
Richard Debra
Vee is a great colleague and person. She is very bubbly and keeps the office positive. Vee consistently and creatively gets the brand voice out there through social media and her content writing (e-mail campaigns, blogs, news items and more). She's also heavily involved in internal staff engagement and produces a monthly feel-good and informative newsletter. She has a great future ahead of her.
Mark Robinson
I have had the real pleasure of working with Vee for almost three years and during this time I was impressed with the way she conducted herself in challenging situations and her work ethic. Vee played a crucial role in ensuring Lebara Customer Services continued to excel and set new standards for customer experience within the Telecoms industry. She successfully delivered a wide range of measures within challenging deadlines and was equally adept at working individually or as part of a larger team. She has a unique set of interpersonal skills and quickly builds rapport with everyone she meets, at every level within the organisation. Vee has a positive attitude and influence on so many of her colleagues and is universally respected by her peers. Vee leads by example in all that she does, and has proven to be a hugely popular member of the team. Calm, bubbly and an eye for detail, Vee has a fantastic work ethic and the ability to naturally motivate others around her. I fully enjoyed working with Vee and thoroughly recommend her to anyone looking to recruit. She would be a huge asset to any organisation and the team would benefit hugely from the plethora of skills she possess. On a personal note Vee is one of the nicest people you could ever meet and it was a pleasure to work alongside her.
Richard Debra
Vee is a great colleague and person. She is very bubbly and keeps the office positive. Vee consistently and creatively gets the brand voice out there through social media and her content writing (e-mail campaigns, blogs, news items and more). She's also heavily involved in internal staff engagement and produces a monthly feel-good and informative newsletter. She has a great future ahead of her.
Experience
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translate plus
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United Kingdom
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Translation and Localization
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100 - 200 Employee
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Marketing Coordinator
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Oct 2014 - Present
* Training all new staff on marketing activities* Overseeing marketing requests from our Sales team* Increased staff engagement through internal newsletter* Coordinating all event exhibitions (branded merchandise, furniture, stand requirements, prize giveaways, invoicing, PR, e-mail campaigns, marketing collateral, social media and more)* Managing all social media accounts via Hootsuite* Writing, designing and updating marketing material (InDesign, Photoshop, WordPress)* Handling customer satisfaction feedback via SurveyMonkey* SEO optimisation – writing content for external blogs that lead back to our website* Assessing ROI of marketing activities* Lead generation through data collection* Writing content for website (news items, blogs, new webpages, case studies and fact sheets)
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Marketing Intern
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Jul 2014 - Oct 2014
Copy re-write and re-design for the website re-launch. Created the Internal and external newsletter to promote both company and industry news. Rebranded sales collateral. Liaised with design agencies to create online advertisement. Produced Employee Engagement, Customer Engagement, Social Media and Online marketing plans Copy re-write and re-design for the website re-launch. Created the Internal and external newsletter to promote both company and industry news. Rebranded sales collateral. Liaised with design agencies to create online advertisement. Produced Employee Engagement, Customer Engagement, Social Media and Online marketing plans
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Customer Experience Analyst
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Oct 2011 - Jun 2014
Played a key role in helping Lebara win several awards including: Winner of the Customer Service Category at the Peer Awards 2013, Best Large Contact Centre in Europe 2012 and 2013 and Best UK Customer Experience - Large Contact Centre in 2011, 2012 and 2013.Proactively contacted customers via face-to-face, telephone, email and Social Media channels to gain crucial insight on our brand, marketing messages, promotions, service delivery and sentiment. I then provided detailed feedback and recommendations to senior management to enhance the customer experience, streamline our marketing messages and create powerful, targeted promotion campaigns. Assisted Lebara in achieving world-class Customer Satisfaction scores, including an industry-leading Net Promoter Score of 57 for 2012. Increased First Contact Resolution through analysis of factors that resulted in customers repeatedly contacting Lebara.Created an Insight and Feedback programme that provided recommendations to key stakeholders to enhance Lebara’s branding, products, systems, website content, pricing, propositions and customer communication. This lead to a reduction in company costs and an increase in customer satisfaction and retention. Coached employees on how to provide unique experiences for our customers to build brand loyalty and increase customer retention. Identified employee knowledge gaps which lead to the development of new interactive training guides. Boosted customer and employee engagement and reinforced the Lebara brand by creatively incorporating the organisation’s core values into our culture and service delivery.
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