Vazgen Tatosyan
Customer Support Specialist at BangIts | Software Development Company- Claim this Profile
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English Native or bilingual proficiency
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Armenian Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Introduction to Software Engineering
IBMSep, 2023- Sep, 2024 -
Improving Communication Skills
University of PennsylvaniaAug, 2023- Sep, 2024 -
Python for Data Science, AI & Development
IBMAug, 2023- Sep, 2024 -
Black-box and White-box Testing
University of MinnesotaJul, 2023- Sep, 2024 -
Introduction to Software Testing
University of MinnesotaJul, 2023- Sep, 2024 -
Basics of Quality Assurance
MindLusterJun, 2023- Sep, 2024 -
CS50x, Introduction to Computer Science
Harvard UniversityMay, 2023- Sep, 2024 -
TOEFL iBT
ETSDec, 2022- Sep, 2024
Experience
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BangIts | Software Development Company
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Armenia
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Software Development
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1 - 100 Employee
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Customer Support Specialist
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Aug 2023 - Present
-Responding to customer queries in a timely and accurate way, via live chat. -Identifying customer needs and helping customers use specific features. -Analysing and reporting product malfunctions. -Using knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. -Performing other related duties as assigned. -Responding to customer queries in a timely and accurate way, via live chat. -Identifying customer needs and helping customers use specific features. -Analysing and reporting product malfunctions. -Using knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. -Performing other related duties as assigned.
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Freight Company
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Brazil
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Communications Specialist
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May 2020 - Jun 2022
-Developed effective corporate communication strategies. -Managed internal communications (memos, newsletters etc.). -Drafted content (e.g. press releases) for mass media or company website. -Organized initiatives and plan events or press conferences. -Liaised with media and handle requests for interviews, statements etc. -Fostered relationships with advocates and key persons. -Collaborated with marketing professionals to produce copy for advertisements or articles. -Performed “damage control” in cases of bad publicity Facilitate the resolution of disputes with the public or external vendors. -Assisted in communication of strategies or messages from senior leadership. Show less
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