Survey Technician

• Sep 2021 - Present

Photo Booth Attendant

• May 2021 - Present

- Also learning videography, video editing, and DJing. - Also learning videography, video editing, and DJing.

Dealer's Room Support

• Mar 2017 - Jul 2021

Deskside Support

• Jul 2019 - Apr 2021

•Promptly respond to user tickets and inquiries in reference to PC’s, systems, hardware, software, printers, copiers, scanners and phone system. •Provide IT support to include installation and troubleshooting of hardware, software, and all applications, including any customization as necessary. •Assist with server maintenance and network administrative activities. •Troubleshoot issues and provide assistance to users via in person, phone, and remote assistance. •Install new and maintain existing hardware and software. •Management and use of Microsoft Office 365. Show less

IT Assistant

• Jan 2016 - Jun 2019

• Promptly respond to user tickets and inquiries in reference to PC’s, systems, hardware, software, printers, copiers, scanners and phone system. • Provide IT support to include installation and troubleshooting of hardware, software, and all applications, including any customization as necessary. • Assist with server maintenance and network administrative activities. • Troubleshoot issues and provide assistance to users via in person, phone, and remote assistance. • Install new and maintain existing hardware and software. • Assist with equipment maintenance, performing equipment inventory and maintaining the associated records. • Follow procedures for daily, weekly, monthly, quarterly and annual equipment maintenance and verification checks. • Perform corrective action on equipment which is out of compliance and record appropriately. • Execute equipment verification and validation protocols. • Assist in Disaster Recovery backup/recovery/testing. • Establishing and running vulnerability scans (OVAL) for testing, document new patches before deployment. • Maintain patching on computers. • Management and use of Microsoft Office 365. Show less

Field Service Technician

• Oct 2015 - Jan 2016

• Installation, troubleshooting, and upgrading DIRECTV satellite systems. • Running and pulling cable. • Programming and calibrating equipment while adhering to codes, regulations and standards. • Verifying satellite TV systems for correct functionality and optimal performance by testing equipment and connections and identifying and correcting any issues. • Maintaining accurate records through documenting installations, services and repairs. • Installation, troubleshooting, and upgrading DIRECTV satellite systems. • Running and pulling cable. • Programming and calibrating equipment while adhering to codes, regulations and standards. • Verifying satellite TV systems for correct functionality and optimal performance by testing equipment and connections and identifying and correcting any issues. • Maintaining accurate records through documenting installations, services and repairs.

System Support Analyst

• Dec 2011 - Aug 2015

• Troubleshooting of Amedisys software • Use and troubleshooting of McAfee Encryption Software • Navigation and use of Active Directory • Installed, maintained, and helped troubleshoot Windows Operating Systems for hardware and software related problems • Installed and configured computers for domain and workgroup usage • Installation and operations of Microsoft Outlook, Word, Excel and Communicator programs • Troubleshooting of Amedisys software • Use and troubleshooting of McAfee Encryption Software • Navigation and use of Active Directory • Installed, maintained, and helped troubleshoot Windows Operating Systems for hardware and software related problems • Installed and configured computers for domain and workgroup usage • Installation and operations of Microsoft Outlook, Word, Excel and Communicator programs

Associate Service Desk Technician

• Jul 2011 - Dec 2011

• Troubleshooting of Windows software. • Navigation and use of Active Directory • Troubleshooting of Windows software. • Navigation and use of Active Directory

System Support Analyst

• Feb 2010 - Jun 2011

• Troubleshooting of Amedisys software • Use and troubleshooting of McAfee Encryption Software • Navigation and use of Active Directory • Installed, maintained, and helped troubleshoot Windows Operating Systems for hardware and software related problems • Installed and configured computers for domain and workgroup usage • Installation and operations of Microsoft Outlook, Word, Excel and Communicator programs • Troubleshooting of Amedisys software • Use and troubleshooting of McAfee Encryption Software • Navigation and use of Active Directory • Installed, maintained, and helped troubleshoot Windows Operating Systems for hardware and software related problems • Installed and configured computers for domain and workgroup usage • Installation and operations of Microsoft Outlook, Word, Excel and Communicator programs

Key Holder

• Jan 2009 - Jul 2010

• Key Holder • Cashier • Stocker • Store Maintenance and Security • Customer Service • Key Holder • Cashier • Stocker • Store Maintenance and Security • Customer Service

Computer Intern/Student Worker

• Jun 2007 - May 2008

• Installed, maintained, and helped troubleshoot Windows Operating Systems for hardware and software related problems • Installed and configured computers for domain and workgroup usage • Microsoft Office-skilled with the installation and operations of Microsoft Word, Publisher, PowerPoint, and Excel programs • Installed antivirus software, (i.e. Norton and Trend Micro) • PC hardware repairs on Dell and HP computers • Troubleshooting of hardware and software related problems • 3 years of classroom networking experience while attending my college Show less