Marketing Manager

• Aug 2022 - Present

Customer Support Manager & Marketing Manager & Office Manager

• Jun 2021 - Jul 2023

Customer Support Manager:- Primary point of contact for all customer inquiries- Generates, processes and reviews all incoming work orders, estimates and invoices- Schedules and oversees progress and execution of short/long-term work orders for a team of 20+ technicians- Daily communication and correspondence with customers via phone, email and walk-ins- Manages Customer Support team and trains new employeesMarketing Manager:- Oversees all social media and content- Creates marketing/advertising content and campaigns across channels, including e-mail, web, social and client events- Writes strong and engaging copy that connects with a large and diverse audience- Drives consistent, relevant traffic and leads to/from our social network presence- Tracks, measures and analyzes all initiatives to report on social media ROI- Website design and content management- Boat show management - Annual preparation and organization of company presence and booth at Annapolis Boat Shows Office Manager - Baltimore location: - Review of daily receipts and completed work orders- Engages with daily walk-ins- Assists technicians on-site with work orders, inquiries and schedules- Invoice review and approval via technicians Show less

Marine Service Coordinator

• Oct 2019 - Jun 2021

- Responsible for scheduling service work across all divisions (20+ employees) according to planned hours, capacity and customer requirements- Optimizes schedule to maximize key client and internal metrics- Facilitates coordination between divisions working for the same client- Primary point of contact for customer inquiries- Responsible for entering, tracking and receiving all part orders- Responsible for entering and assigning all work orders- Responsible for processing and reviewing all estimates and invoices- Contributes to business growth and improvement initiatives- Manager & Scheduler for Maintenance Team (5 employees) Show less

Business Owner

• Jan 2021 - Present

Custom embroidery and monograms Custom embroidery and monograms

Class News Agent

• May 2009 - Present

• Writer/editor for the Garrison Forest Alumnae Magazine • Writer/editor for the Garrison Forest Alumnae Magazine

Commissioning Coordinator

• Oct 2016 - Oct 2019

Serves as the main point of contact for all vendors; from the initial order/quote process to project execution. Acts as a liaison between the vendor and client. From contract to handover, manages and oversees the work of 70+ yacht projects simultaneously in a fast-paced, deadline-oriented environmentCreates, reviews and distributes work orders; Generates purchase orders, submits work orders and instructions to vendors, receives and reviews invoices, updates accounting in our CRM.Interfaces directly with the customer to communicate updates or resolution of requests, on-going project status, timelines, issues and answers to questions. Communicates frequently via face-to-face, meetings, email and/or regularly scheduled conference calls. Responsible for preparing meetings and briefings. Responsible for all scheduling, itineraries, calendar management and travel. Show less

Client Liaison / Project Assistant

• Oct 2016 - Jan 2019

- Primary point of contact for all clients, post-contract:- Communicate timely, relevant information through the five post-contract phases of client's yacht project: Factory Build Phase, Financing & Settlement, Delivery, Commissioning and After Sales; corresponding regularly with internal and external involved parties - Assist clients with understanding the key milestones of each phase while reporting regularly on progress.- Implemented new project management system and managed daily; Scheduled and lead weekly team meetings to review projects, task flow and punch lists- Assistant to Director of Commissioning; managed his personal calendar, scheduling, summarize client meetings, meticulous note taking, distribution of change orders, quotes and statements to clients- Track and respond to client requests for information- Coordinate with Commissioning, Sales Administration, and Finance departments to provide timely, accurate information. Show less

Credentialed Trainer - Health Information Management

• Jun 2016 - Oct 2016

• Epic Credentialed Trainer and Implementation/Go-Live Specialist • Credentialed in the EpicCare Health Information Management Application (HIM) • Train healthcare professionals in the use of the Epic Software • Instructor to the HIM department, nurses and physicians on accurate and efficient use of the Epic electronic medical record system at the Greater Baltimore Medical Center (GBMC) • Epic Credentialed Trainer and Implementation/Go-Live Specialist • Credentialed in the EpicCare Health Information Management Application (HIM) • Train healthcare professionals in the use of the Epic Software • Instructor to the HIM department, nurses and physicians on accurate and efficient use of the Epic electronic medical record system at the Greater Baltimore Medical Center (GBMC)

English Second Language Teacher

• Oct 2014 - Jun 2016

• Received TESOL certification and teaching position in Thailand through prestigious cultural exchange organization • Designed math, science and english curriculum specific for 100+ non-native English speaking students while collaborating with Thai colleagues • Volunteer at off-site monthly English camps • President of high school Art Club • Received TESOL certification and teaching position in Thailand through prestigious cultural exchange organization • Designed math, science and english curriculum specific for 100+ non-native English speaking students while collaborating with Thai colleagues • Volunteer at off-site monthly English camps • President of high school Art Club

Implementation Specialist, MarketingBench

• Jul 2013 - Sep 2014

• Building customizable templates using PageFlex and VBScript• Designing effective user interface and experience• Managing quarterly client campaigns; launching customizable items for on-demand marketing purposes• Editing skins and splash pages using CSS and HTML• Working with a team of 10 to maintain the sites of 400+ companies• Managing and scheduling projects through the ticketing system JIRA• Provide help desk support via telephone to endusers• Use Excel, Adobe, Adobe Creative Suite, Firebug, and Textpad daily Show less

Graphic Design Intern

• Jun 2013 - Jul 2013

• Communicating closely with clients to develop their ideas into successful advertisements and promotional products• Creating designs and sample layouts based on knowledge of aesthetic design concepts• Daily use of Adobe Creative Suite

Digital Design Intern

• Jan 2013 - May 2013

• Assisted with rebranding for small and local businesses • Building new logos, websites and marketing materials • Branding Boards, Mock-ups, Web Design • Application of innovative design concepts • Assisted with rebranding for small and local businesses • Building new logos, websites and marketing materials • Branding Boards, Mock-ups, Web Design • Application of innovative design concepts

Web Designer, Farming and Business Operations Intern

• Mar 2009 - May 2009

•Spearheaded Boordy Vineyard’s first social media marketing campaign • Helped owners advertise the vineyard and events utilizing social media outlets; Facebook and Instagram •Tended to and maintained the vineyard; manicuring, thinning and training vines; harvest preparation •Spearheaded Boordy Vineyard’s first social media marketing campaign • Helped owners advertise the vineyard and events utilizing social media outlets; Facebook and Instagram •Tended to and maintained the vineyard; manicuring, thinning and training vines; harvest preparation