Experience

Shiv Om Brass Industries

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Dispatch Manager

  • Sep 2019 - Present

  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision ,values and culture. • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages. • Prepared budget reports and identified resources and labor needs for forecasted workloads. • Drove sales by delivering expert customer service support for escalated,ongoing or specialized issues. Show less