Experience

ikman.lk

• Malaysia
• Government Administration
• 1 - 100 Employee

• Customer Service Executive

  • Oct 2018 - Present

  Exceptional customer service and managing customer requirements accordingly. • Close new business deals by coordinating requirements; developing and negotiating contracts. • Create new leads and expand the client base by bringing in new business partners and fast-moving products to the portfolio. Manage exiting accounts and maximize revenue protentional by proactively anticipating market requirement. • Own and manage integration of portfolio of sellers. • Focus on brand development and exceeding sales goals. • Discovery of strategic business opportunities. • Identifying and acquiring valuable sellers. Show less



Commercial bank

• United States
• Banking
• 100 - 200 Employee

• Recovery Officer

  • Jul 2016 - Sep 2018

  • Contacting customers and informing them of their overdue bills • Advising customers on their payment options and suggesting methods of payments • Maintaining customer payment records • Negotiating suitable payment plans • Contacting customers and informing them of their overdue bills • Advising customers on their payment options and suggesting methods of payments • Maintaining customer payment records • Negotiating suitable payment plans



Seylan Bank PLC

• Banking
• 700 & Above Employee

• Recovery Officer

  • May 2013 - Aug 2016

  • Collection of debts prior to legal recovery proceedings commencing. • negotiating payments/payment arrangements • handling debtor enquiries and provides administrative assistance to the team • Collection of debts prior to legal recovery proceedings commencing. • negotiating payments/payment arrangements • handling debtor enquiries and provides administrative assistance to the team