Experience

Global CRM Solutions

• United States
• Information Technology & Services
• 1 - 100 Employee

• Technical Support Team Lead

  • Oct 2021 - Present

  Organizing shift schedules for team members; ● Monitoring attendance, tardiness and time off; ● Supervising employees and assisting with tasks as necessary; ● Assign duties to employees and oversee their progress; ● Ensure that daily goals are met; ● Managing employees requests and transgressions; ● Handle customer and employee complaints; ● Resolve conflicts between employees; ● Training and integrate new workers and current team members on tasks; ● Provide guidance and feedback to employees when needed; ● Handling customer issues and managing conflicts; ● Interaction in Hiring Process of new team members ● Diagnosing software failures and solving technical issues ●Handling escalations and high-level responsibility tasks Show less



Global CRM Solution

• Sofia, Sofia City, Bulgaria

• Technical Support Engineer

  • Nov 2020 - Sep 2021

  — Following full Incident management workflow; — Communicate with customer support; — Business incidents creation and follow up; — Reproducing and resolve of incidents; — SLA tracking; — Proactive monitoring of service; — Creation support documentations. — Following full Incident management workflow; — Communicate with customer support; — Business incidents creation and follow up; — Reproducing and resolve of incidents; — SLA tracking; — Proactive monitoring of service; — Creation support documentations.



K Media Tech

• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Specialist

  • Jun 2017 - Sep 2020



Sixty K Ltd (60K)

• Bulgaria
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Back office support representative

  • Oct 2011 - May 2017