Experience

Maersk Global Service Centres

• India
• Outsourcing/Offshoring
• 100 - 200 Employee

• Senior Specalist

  • Nov 2015 - Present

  Key Activities: Contract Management, Pricing & Invoicing Process: (End to End)Contract Management: (VA41)PROJECT - PRIMARK: Have been a top player in on boarding new Customer PRIMARK, Created UAT (User Acceptance tests) steps and done the testing in all possible scenarios for making it success and reworked on failure cases to make them accepted in the system. Closely worked with Finance and Operations team to make changes and minimize the errors which we currently have in existing projects. Have been an expert in dealing with upstream databases like ILSE, BRAIN, WRAPPER, PRANA and working mechanism of them and data flow. Data simplification, Best practices from other successful projects were implemented and made this account successful and On boarded, made it Go Live smoothly. I would say This as an important milestone in my career.Specialized in handling contracts customer specific contracts for both Import and Export shipments, Creating, maintaining and defining Customer concatenation strings, Changing Material descriptions and Item categories and Defining VAT party which is limited to Contracts and for material specific VAT party.Amending the existing contracts upon requirement from customers and periodical review of the renewing the contracts.Setting up contract for invoicing at material level and determining BOM (Bill of materials) available for a specific plant or a contract.Sales & Purchase Order, Invoicing Process : (VAO2,VFO1,ME2K) Key driver for scheduling weekly call with Clients to share the business & process updates. Responsible for preparing Weekly KPI and Global reports and sending them to the top management.  Conducting daily quick huddles each day for capacity management review and also to address and assign the priorities for the day



Accenture in India

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Associate

  • May 2011 - Oct 2015

  4.6 years of experience in procurement and Cost Analysis which include Sales order generation, Contract management, creating cost estimates, Draft & Final Invoices determining warranty and claiming process. End to End knowledge about the various operations which takes place in MRO (Maintenance Repair & Overhaul) Good knowledge in understanding supply chain concepts like Procurement, Customer service which includes Warranty Management and Invoicing and also well versed in concepts related to Logistics. Analyze and measure information to develop approximate cost estimates and accurate invoices for aircraft engines which come in for repairs and overhauls and extending the job to claim the eligible warranty and Adjudicate the same. Analyze, Study and Validate contracts and codes raised for various plants, engine facilities and engineManufacturer Shops while adhering to Export compliance parameters Creation of purchase orders for the spare parts required for assembling and repairing the Aircraft Engine. Getting in touch with different suppliers and Vendors for the spare parts if they are not available in stock for the performing the repair. Maintaining collaborative relationship with the client and suggesting improvements for the process. Identify, recommend, and implement operational efficiency to drive continuous improvement in the execution of procurement processes. Trained new and existing team members on an ongoing basis on relevant tools or topics.  Responsible for leading all client discussions and cascading the information to the team members and showcasing it to the management.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Executive

  • Apr 2010 - May 2011

  I am responsible for handling all domestic customers for an International bank which includes all banking transaction over the phone.Issuing Debit Cards, Cheque books and Initiating Funds transfer on behalf of customer and keeping customers updated about all their Transaction history and helping them in understanding interest calculations about the Loans and Credits which they avail from Bank.Sound knowledge on Banking domain (Both Financial and non-Financial).