Experience

Navarino

• France
• Business Consulting and Services
• 1 - 100 Employee

• Personal IT Manager

  • Jan 2022 - Present

  •Maintaining positive relationships with customers. Managing customer technical Expectations assessing customer’s feedback and improving procedures accordingly to ensure that great customer service is always provided. •Assessing customer’s feedback and using creativity to establish, improve, and refine services. •Remaining organized and meeting deadlines. •Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise. •Establishing Delivery Processes: establishing and refining delivery processes. The goal of streamlining these processes and procedures is to ensure that each customer gets the same great experience from the initial stage. •Researching and implementing best practices in help desk and IT support. •Reviewing IT Service Catalog to ensure that listings are accurate. •Administering efficient the work of the vessel, analyzing failures and assisting the service restoration. •Supervising efficient application of various system (windows) patches and security controls. •Managing and monitoring system plans and supervising all activities for plan and unplanned systems. •Installing and configuring various applications and products on the Digital Services systems. •Preparing and upgrading strategies •Supervising and executing in coordination with l2 engineers the data protection •Performing research on system technology and providing resolution to complex issues. •Recommending improvements Show less



TÜV AUSTRIA Group

• Austria
• Public Safety
• 400 - 500 Employee

• Teamlead IT-ServiceDesk

  • Sep 2021 - Jan 2022

  •Interfacing between the individual IT teams •Monitoring of tickets in terms of quality in recording, processing and documenting the resolution. •Creation of knowledge articles for the 1st level support •Creation of reports •Analysis of tickets in order to point out improvements in finding solutions or avoiding malfunctions •Monitoring the clean separation between INC and SREQ ( and CHG) •Increasing of the First Level Solution Rate •Transferring of 2nd level support activities to 1st level support •Furthering development of the ITSM processes and the ticket system Show less



TÜV AUSTRIA HELLAS Inspection and Certification Body

• Greece
• Industrial Machinery Manufacturing
• 100 - 200 Employee

• IT Manager

  • Jul 2020 - Jan 2022

  •IT Manager for TÜV AUSTRIA Hellas, Jordan, Cyprus, Albania •Managing information technology and computer systems•Planning, organizing, controlling and evaluating IT and electronic data operations•Managing IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance•Designing, developing, implementing and coordinating systems, policies and proceduresEnsuring security of data, network access and backup systems•Acting in alignment with user needs and system functionality to contribute to organizational policyIdentifying problematic areas and implementing strategic solutions in time•Auditing systems and assess their outcomes•Preserving assets, information security and control structures•Handling annual budget and ensure cost effectiveness Show less

• System Engineer

  • Jul 2019 - Jan 2022

  • Responsible for the Servers in TUV AUSTRIA Hellas, Albania, Jordan and Cyprus• Responsible for the Network infrastructure• Responsible for email service (exchange server)• Creating file systems• Monitoring system performance and troubleshooting issues• Setting up accounts and workstations• Monitoring performance and maintain systems according to requirements• Ensuring security through access controls, backups and firewalls• Upgrading systems with new releases and models• Documentation in form of internal wiki Show less



SPACE HELLAS S.A.

• Greece
• IT Services and IT Consulting
• 300 - 400 Employee

• Network Engineer

  • Sep 2018 - Dec 2018

  Network Engineer for Alpha Bank at Network Operation Center.• Diagnosing issues with routers, switches, and wireless uplinks; document and escalate issues• Monitoring, supporting and troubleshooting network issues throughout the Company’s field divisions• Answering inbound calls and resolving incidents for field service technicians and providing proactive network outage notification to the Network Field Infrastructure team• Accessing network equipment remotely to identify and resolve issues• Responding to network alarms and taking appropriate action• Assure IP allocation for dynamic and static assignments Show less

• IT Support Engineer

  • Jun 2018 - Sep 2018

  second level support for OPAP Project• Taking ownership of customer issues reported and seeing problems through to resolution• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams• Diagnosing and troubleshooting technical issues, including account setup and network configuration• Tracking computer system issues through to resolution, within agreed time limits• Talking to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue Show less