VasiLisa Grebneva

Client Experience Coordinator at Allan Hall Business Advisors
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Contact Information
us****@****om
(386) 825-5501
Location
Dee Why, New South Wales, Australia, AU
Languages
  • English -
  • Russian -
  • Chinese (Mandarin) -
Skills

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Credentials

  • Epilepsy Essential Training
    Epilepsy Action Australia
    May, 2017
    - Oct, 2024
  • Zumba Instructor
    Zumba Fitness LLC
    May, 2014
    - Oct, 2024
  • Chinese Proficiency Test - HSK Level 3
    Confucius Institute Online
    Jul, 2013
    - Oct, 2024
  • Apply First Aid
    All Australian Training
    Feb, 2014
    - Oct, 2024

Experience

  • Allan Hall Business Advisors
    • Australia
    • Accounting
    • 1 - 100 Employee
    • Client Experience Coordinator
      • Mar 2022 - Present

      • Providing a diverse range of administrative support to assist accountants, managers, and directors • Coordinating the set up and completion processes for all accounting work coming in and out • Maintaining the accuracy of the firm's database and filling systems • Liaising with ATO, ASIC and other government bodies and keeping clear and regular communication with clients and other stakeholders • Continually looking for ways to enhance the internal processes and systems to improve overall client experience • Providing a backup support to Reception and Personal Assistants as required

  • The Northern Sydney Institute - TAFE NSW
    • Customer Experience Consultant
      • Apr 2016 - Jan 2022

      • Provided support to the customer lifecycle process to ensure a proactive, customer focused service that maximises customer engagement, issue resolution, acquisition, enrolment completion and retention. • Supported the development and ongoing improvement of the customer lifecycle process including recommending changes to procedures and information to ensure a structured, cohesive and comprehensive customer engagement strategy that delivers a customer centric experience. • Provided a broad range of high quality administrative support services to stakeholders at TAFE NSW including correspondence, submissions, system administration and other services to foster a collaborative approach with stakeholders that ensures a positive customer lifecycle experience. • Promoted products and services to increase customer uptake of products and services to contribute to customer satisfaction, revenue and business growth opportunities. • Built and maintained effective working relationships and networks within the customer experience team and various business units to ensure consistent delivery of policies, processes and procedures across TAFE NSW. • Supported the delivery of campus events and activities at TAFE NSW to contribute to success and customer engagement.

  • Cass Training International College
    • Sales and Marketing Manager
      • Aug 2015 - Apr 2016

      • Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities • Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans. • Manage the receipt, handling, and escalation of all sales enquiries and monitor the status of all live customers to ensure the needs are met • Create and implement marketing and PR strategy and produce appropriate PR collateral as required • Manage the day to day work of the Sales and Marketing Assistant

  • Australian National Maritime Museum
    • Australia
    • Museums, Historical Sites, and Zoos
    • 100 - 200 Employee
    • Administrative Assistant
      • Dec 2014 - Nov 2015

      • Provide administrative support to the Commercial and Visitor Services Department including database management, project research, marketing, record management, venue and event management• Liaise with suppliers, contractors and others vendors outside and within Museum face to face, via phone or email

    • Function Supervisor
      • Nov 2014 - Nov 2015

      -Oversee the running of functions as rostered by Venue Manager-Liaise with the client, subcontractors, catering, security and other Museum sections -Take responsibility and action the bump in, set up, pack down-Report to Venue Manager on each function

  • Pilates and Weight Loss
    • Administrator
      • May 2014 - Nov 2014

      Administrative duties Bookings Communication - email, phone, text messages Customer Service Administrative duties Bookings Communication - email, phone, text messages Customer Service

  • Clever Kids Training School
    • Head English Teacher
      • 2012 - 2013

      • Developed Semester Curriculums, teaching plans, marketing projects• Actively participated and conducted foreign teachers trainings and meetings• Instructed new team members, supervised and evaluated English teachers performance • Planned, prepared and organized celebrations, graduations and other special events and promotions• Analyzed and assessed students’ achievements and provided practical recommendations • Conducted model classes and 4 different level classes on regular basis

    • English Teacher
      • 2010 - 2012

      • Conducted a variety of class activities with students to develop and improve English language skills• Effective class management, supported students in emotional and behavior problems• Created detailed and diverse goaled teaching plans, semester tests and English level test• Assessed students achievements to report full information about educational progress

  • International Cooperation Dept, RF Pacific Navy
    • Administrative Assistant
      • 2007 - 2009

      • Assisted in planning, preparation and conducting foreign delegations visits and events, • Responsible for coordination with other departments of RF Pacific Navy • In charge of office administration: handled correspondence, receiving calls, e-mails, preparing documents drafts • Assisted in planning, preparation and conducting foreign delegations visits and events, • Responsible for coordination with other departments of RF Pacific Navy • In charge of office administration: handled correspondence, receiving calls, e-mails, preparing documents drafts

  • East Invest Service
    • Office Manager
      • 2005 - 2007

      Office Administration Sales Management Marketing Research Office Administration Sales Management Marketing Research

Education

  • Far Eastern State Technical University
    Honoured Degree Certificate, International Relations and Affairs
    2002 - 2007
  • The Northern Sydney Institute of TAFE
    Diploma, Event Management
    2014 - 2014
  • Asia Pacific International College
    Master's Degree, Business and Project Management
    2014 - 2016
  • TAFE NSW
    Diploma of Event Management, Meeting and Event Planning
    2014 - 2014

Community

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