Experience

efood

• Greece
• Technology, Information and Internet
• 700 & Above Employee

• • Apr 2023 - Present

  • Professionally handle incoming requests for corporate partners’ inductions to efood’s system and ensure tools and resources are best utilized• Thoroughly and efficiently solve any technical issues with system updates and maintenance of the equipment • Educate partners where applicable regarding the use of equipment and systems • Assist partners with questions and orders via phone• Respond to partner complaints and technical inquiries professionally, address concerns to the appropriate department, when needed• Provide backup or assistance to other customer care teams, as required Show less

• • Mar 2023 - Apr 2023

  • Provide assistance to both users and shops while maintaining an empathetic, positive and professional character. All in a fast-paced, complex and challenging environment.• Identifying and resolving customer complaints through various means of communication (live chat, phone calls or even email).• Provide solutions to all major customer problems that agents were unable to resolve & de-escalate critical incidents.• Intersectoral communication to effectively provide customer support.• Mentoring and coaching new peers.• Provide feedback on customer service agents to the QA/Training team. Show less

• • Oct 2021 - Mar 2023

  · Provide assistance to customers (users and stores) by maintaining a positive, empathetic and professional attitude.• Answer customer inquiries concerning services, products and track, follow up all customer requests in a timely manner.• Communicate with customers through various channels (phone calls, chat, e-mail)• Acknowledging and resolving customers complaints.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Internet Solutions Specialist

  • Oct 2019 - Oct 2021

  • Provide an amazing, personalized mobile internet experience to each and every customer, by setting up, demonstrating and troubleshooting -if needed- the service. • Responsible to find the best solution for every customer combining Vodafone services and make their life simple. • Contribute to the company’s vision to make each Vodafone store the best place for mobile Internet hardware and applications. • Train other employees in new technologies and useful apps. • Provide an amazing, personalized mobile internet experience to each and every customer, by setting up, demonstrating and troubleshooting -if needed- the service. • Responsible to find the best solution for every customer combining Vodafone services and make their life simple. • Contribute to the company’s vision to make each Vodafone store the best place for mobile Internet hardware and applications. • Train other employees in new technologies and useful apps.



Kathimerini Evia Newspaper

• Chalkida, Evia, Greece

• Typewriter

  • Sep 2011 - Sep 2019



Hellenic Statistical Authority (ELSTAT)

• Greece
• Government Administration
• 1 - 100 Employee

• Researcher for the Hellenic Statistical Authority

  • Jun 2019 - Aug 2019