Lifecycle Architect

• Aug 2021 - Present

Lifecycle Architect

• Aug 2019 - Aug 2021

Systems Engineer

• Aug 2018 - Aug 2021

Senior Data & Voice Engineer

• Aug 2015 - Aug 2021

IT Consultant

• Feb 2015 - Aug 2015

Level 2 Service Engineer

• Nov 2013 - Feb 2015

The CIA role involves a wide variety of duties combining top class client service with expert knowledge and quality repairs.It is primarily focused on providing technical support at competitive rates while offering dedicated policies for registered members.The day-to-day assignments include but are not limited to in-store sales, upgrades, installations and service; troubleshooting hardware, peripherals, software, operating systems and Internet connections; software installations and upgrades, basic testing to determine product needs and service solutions.Since takeover, my department has been ranked top in the country for chargeable and subscription jobs.

Research Fellow

• May 2012 - Aug 2013

This research project aims to review, investigate and propose effective ways to synchronise the logistics provision if physical inventory with the provision of human resource in meeting customer driven demand on the company. In particular, state of the art AI and OR approaches will be researched and evaluated in the context of the British Telecom (BT) Inventory management requirement. The project is also part of a Research Master in the Robert Gordon University. This research project aims to review, investigate and propose effective ways to synchronise the logistics provision if physical inventory with the provision of human resource in meeting customer driven demand on the company. In particular, state of the art AI and OR approaches will be researched and evaluated in the context of the British Telecom (BT) Inventory management requirement. The project is also part of a Research Master in the Robert Gordon University.

Team Leader

• Nov 2011 - May 2012

As part of this role I worked in a strong, target driven business, working closely alongside collegues to achieve individual and team scores.Organise and supervise teams during the shift, provide training in order to help the team achieve its full potential, validate direct-debit forms, organise maps and plan routes, lead by example, raise money for various charities.Gained experience of training and developing many new members of staff. As part of this role I worked in a strong, target driven business, working closely alongside collegues to achieve individual and team scores.Organise and supervise teams during the shift, provide training in order to help the team achieve its full potential, validate direct-debit forms, organise maps and plan routes, lead by example, raise money for various charities.Gained experience of training and developing many new members of staff.

Rental Agent

• May 2009 - Oct 2011

Operating bookings through the system, dealing with deliveries and collections, offering high quality customer service. Operating bookings through the system, dealing with deliveries and collections, offering high quality customer service.

Research Student

• Jun 2011 - Aug 2011

Implementation of Data Preparation and “Fast” Search Algorithms for Bayesian Networks Learning within a Data Modelling tool. Implementation of Data Preparation and “Fast” Search Algorithms for Bayesian Networks Learning within a Data Modelling tool.